Introduction to Retail Banking

Understanding the function of financial intermediaries in an economy is essential for understanding how banks work. This banking course introduces you to the basic concepts of banking and discusses the existence and benefits of financial intermediation. We explore the activities and services offered by banks and the impact of financial technology (FinTech) on the banking industry. We then examine various types of banks and banking and compare traditional and modern banking.

Did you know that bank tellers do more than just count money today? This banking course lays out the major responsibilities of bank tellers and describes their role and typical pay structure. We then trace the development of a bank teller’s career and cover the practical components of being a teller. We then compare different types of bank accounts and their facilities and go through the process of opening a bank account before delving into bookkeeping, cash sorting, counterfeit identification, fraud handling, customer services, banking risk management and banking ethics.

The role of banks is to act as intermediaries between savers and borrowers and to facilitate transactions and the transfer of funds between people, businesses and governments. Banks fill the gap between the demands of lenders and borrowers by performing a transformation function. This personal banking course describes the different services offered by banks and explains how you can use this knowledge to your benefit. This course is suitable for anyone, particularly those interested in becoming bank tellers. Enrol to explore the world of retail banking.