Business Intelligence and Knowledge Management Systems | Alison

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Business Intelligence and Knowledge Management Systems - Revised

Gain a better understanding of the benefits of business intelligence and knowledge management systems with this course.

Business Process Management
Free Course
This free online business intelligence and knowledge management systems course will give you a better understanding of the information tools used to assist decision-makers. Business Intelligence is a set of theories and methodologies that handle large amounts of data and information to assist managers with decision-making. With this course, you will also learn the process known as decision-making including the three steps involved.





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This course begins by discussing the information tools designed to help decision-makers. You will study the function of Neural Networks, the four levels of expertise that can be applied to unstructured decisions, the process and three steps in decision making, and the differences between structured and unstructured decisions. You will learn that decision making is the process of making choices and is the central activity of all management. In addition, you will look into how strategic planning can help managers “see” the future and assist them in formulating long-term plans.

You will then look into knowledge management which is the process of capturing, storing, retrieving, and distributing the knowledge of the individuals in a business for use by others in the business to improve the quality and/or efficiency of decision making across the firm. In addition, this course will discuss groupware systems which are IT tools used to improve a company's internal and external communication in relations with their clients. It will also discuss the two reasons why knowledge is often slow to enter such systems.

Making decisions or choices, such as what products to sell, in which markets to sell those products, what organizational structure to use, and how to direct and motivate employees can be tough for managers. With this Business Intelligence and Knowledge Management Systems course, you'll learn the right process and useful tools that can help you in making the right decisions. Make sure to enrol in this course and enhance your management skills today!

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Learning Outcomes

After completing this course, you will be able to:

  • Describe the process known as "decision-making"
  • List the three steps in decision-making
  • Describe the functions of neural networks
  • Explain what is meant by "groupware systems"


All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire an official Certificate, which is a great way to share your achievement with the world. Your Alison Certificate is:

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An indication of your commitment to continuously learn, upskill and achieve high results
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