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Alison’s free online retail courses offer training across the full shopping spectrum from retail management to dealing with customers to starting your own commercial enterprise. Any successful retailer knows the importance of keeping customers happy. We recommend Alison’s short certificate course Customer Service Skills for training that will empower staff in any professional capacity to deal with the public effectively. For expert training in identifying customer needs and fostering customer loyalty, we suggest the Diploma in Customer Service which offers insights and advice of use across the retail, hospitality and public sectors. Learn all you need to know about setting up a shop with Alison’s Diploma in Retail Management. It covers everything from choosing a location and staff to merchandising and marketing, sales and stock management.
Communication skills are vital for dealing with members of the public and Alison’s free online certificate courses in retail cover those and much more. These short, practical courses are taught by subject matter experts. We recommend Customer Service Skills for training in dealing with clients in person or on the phone and for managing stressful situations. Want to explore the basics of product, price, place and promotion for your shop? We suggest Retail Management - Merchandising, Distribution and Marketing for top tips on attracting customers through displays and instore marketing, controlling stock supplies and much more. The emphasis is on selling products and making an impression on customers in our third recommendation, Alison’s Retail Management: Merchandising, Sales and Customer Communications. After all, happy customers make for successful businesses.
Master multiple aspects of running a commercial enterprise with Alison’s free online diploma courses in retail. These provide extensive customer service training, retail management and much more. We suggest the Diploma in Customer Service for both individuals wishing to pursue a career in the retail sector and for managers who want to implement policies that will turn potential clients into lifelong patrons. We recommend the Diploma in Retail Management if you need an overview of all aspects of running a commercial enterprise, from staffing to stocking to budgeting and beyond. There is more to retail than the traditional shop - products can include anything from homes to holidays. We suggest Alison’s Diploma in Tourism Studies for guidance in a career in travel and tourism. Learn about different holiday types and many aspects of tourism, from tour packages to online sales.
