In this module, you will be introduced to the key elements of customer service. You will learn about the five basic needs of customers and be able to explain how to make a positive fist impression on customers. This module will also teach you about the steps required to begin a problem-solving process in customer service.

This module will teach you how to define a customer service role model and identify a role model within an organization. You will also learn the 6 essential actions to create a culture of excellent customer service and use the 5 P's of customer service to maintain a high standard of excellence. This module will also explain to you how to use customer complaints as a positive reinforcement.

You must score 80% or more to pass this assessment.

This module will teach you all you need to know about customer service in the hospitality industry. You will learn about the needs of hospitality customers and how to implement the 12 steps of superior hospitality service. This module will also explain customer service techniques that should be used during restaurant service.

This module will teach you all about the key principles of excellent customer service in the public sector. You will learn about different methods that can be used to maintain a high level of customer service, such as the procedure that should be used when refusing a customer complaint and how to deliver innovative customer service.

You must score 80% or more to pass this assessment.