Managerial Negotiations in the Workplace
Free online course on managerial negotiations and the components of interpersonal dynamics at the workplace.Publisher: NPTEL
CertificationView course modules
This free online course on managerial negotiation in the workplace will begin by introducing you to the concept of ego defense and group dynamics as an important aspect of relationship development. You will learn how to maintain professional relationships with both your superiors as well as your subordinates. You will be provided with the requisite knowledge of how employee-organization relationships are formed.
This course will then introduce you to the meaning and importance of emotional negotiation in the workplace as well as the temporal phases of emotional bargaining. You will learn how to incorporate emotional bargaining for official purposes. You will also learn about the different approaches to emotional negotiation, the effective negotiating strategies for negotiation, and how to apply them to workplace negotiation.
Finally, this course will introduce you to the causes as well as the effects of anger, anxiety, and depression in the workplace. You will learn the most effective way to manage conflict resolution within an organization so that it does not affect morale. You will then learn about the concept of expectation along with the ways to manage employees' expectations so as to enable them to perform optimally without recourse to whether their expectations will be met or not.
Ego Defense Mechanism and Emotional Negotiation
Ego Defense Mechanism and Emotional Negotiation - Learning Outcomes
Ego Defense Mechanism & Group Dynamics
Dyadic Relationship at the Workplace
Indian Strategies for Emotional Negotiation
Anger, Anxiety, and Depression
Anxiety and Depression: Causes and Treatment
Ego Defense Mechanism and Emotional Negotiation - Lesson Summary
Expectations, Thinking Process and Managerial Flexibility
Expectations, Thinking Process and Managerial Flexibility - Learning Outcomes
Expectations, Thinking Process and Managerial Flexibility - Lesson Summary
Having completed this course, you should be able to:
- Discuss the importance of emotion in negotiation.
- Identify the five-step approach for emotional negotiation.
- Explain the Indian's negotiating strategies and tactical ways.
- Explain the causes of anger, anxiety, and depression.
- Identify the different types of anger and anxiety.
- Explain how expectations can be managed.
- Discuss the concepts of thinking and thinking process.
- Identify types of thinking, and the level of thinking.
- Analyze the concept of organizational flexibility.
- Explain the elements and types of managerial flexibility.
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