Learning Outcomes

Having completed this course, you should be able to:

• Discuss the importance of emotion in negotiation
• Identify the five-step approach for emotional negotiation
• Explain the Indian's negotiating strategies and tactical ways
• Explain the causes of anger, anxiety, and depression 
• Identify the different types of anger and anxiety
• Explain how expectations can be managed
• Discuss the concepts of thinking and thinking process
• Identify types of thinking, and the level of thinking
• Analyze the concept of organizational flexibility
• Explain the elements and types of managerial flexibility