Learning Outcomes

In this free course, you will learn how to:

• Define the key concepts that underpin the organizational structure adopted by all organizations
• Identify the main dimensions of organizational structure
• Describe six models of organizational structure
• Explain the vital importance of the customer to any organization
• Discuss the value of having excellent service for both internal and external customers
• List the factors that can prevent an organization from maximizing customer value
• Summarize how to critically look at the customer service levels and establish if the organization is truly customer-driven
• Distinguish between different customer types and interact appropriately with them
• Explain the dynamic business environment
• Analyze the nature of obstacles that may prevent the organization from being a dynamic entity
• List areas where the processes are not capable of coping with the dynamic environment and suggest ways to improve
• Categorize the phases of group socialisation and classify the stages of group development
• Separate the differences between groups and teams and explain how teams are formed