Hotel Revenue Management and Customer Service Excellence

Name: Hotel Revenue Management and Customer Service Excellence
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Rating: 3.4 (153 reviews)

Study the global best practices for hotel revenue management and customer service excellence in this free online course.

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Learning Outcomes

Upon successful completion of this course, you will be able to:

Outline the basics of revenue management, including the tools, and data used
Explain segmentation, forecasting, and budgeting as effective tools for target planning
Discuss the four processes involved in budgeting
List the models for handling customer complaints
State five specific strategies for improving your customers' experience
Identify the latest trends of the technology used in the customer service industry

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