Quality management is an integral component of many businesses and organizations, both small and large. Of all quality management system regimes, the ISO 9000 family of standards is probably the most widely implemented worldwide.
Alison's diploma course will introduce you to quality management standards such as ISO 9000 and its specifications and costs. Topics such as "Cost of Quality" and what tools are used in "Total Quality Management" (TQM) are covered in more detail. The "Cost of Quality" is a term that's widely used and widely misunderstood. It isn't about the cost of creating a quality product or service, rather it's the cost of not creating a quality product or service. Popular TQM tools include Checklists, Fishbone Diagrams, Histogram Charts, "Plan-Do-Check-Act" (PDCA) Cycle and Pareto Diagrams. Any business with high service quality will meet customer needs while remaining economically competitive.
In this course you will learn what service quality means and how it can be applied within service industries. You will learn more about the practices and procedures that can be used to improve customer satisfaction.
This Diploma course will be of great interest to all quality management professionals who would like to learn more about the application of quality management within an organization, and to all learners who are interested in developing a career in the area of quality management.
Having completed this course you will be able to: - Describe an overview of Quality Management; - Define "Total Quality Management" and its tools; - Describe Quality specifications and costs; - Explain Total Quality Management tools and external benchmarking; - Describe and explain ISO 9000; - Explain service quality management; - Describe Six Sigma Quality; - Describe what "Cost of Quality" means and how it is measured; - Describe in detail how the ISO 9000 and QS 9000 standards function; - Describe quality measurement in service industries; - Define what Service Quality is; - List examples of service industries; - Explain the "moment of truth" in service; - Describe customer acceptance criteria; - Define the dimensions of service quality (reliability and responsiveness); - Describe what is meant by customer satisfaction; - Explain what the service quality gap means.
All Alison courses are free to enrol, study and complete. To successfully complete this Diploma course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Diploma course, you have the option to acquire official Certification, which is a great way to share your achievement with the world. Your Alison Certification is:
Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive to you to continue empowering yourself through lifelong learning
Alison offers 3 types of Certification for completed Diploma courses:
Digital Diploma - a downloadable Diploma in PDF format, immediately available to you when you complete your purchase
Diploma - a physical version of your officially branded and security-marked Diploma that is posted to you (with FREE standard shipping worldwide)
Framed Diploma - a physical version of your officially branded and security-marked Diploma in a stylish frame that is posted to you (with FREE standard shipping worldwide)
All Certification is available to purchase through the Alison Shop. For more information on purchasing Alison Certification, please visit our faqs. If you decide not to purchase your Alison Certification, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certification pricing, please visit our Pricing Page.
Learner testimonial for this course
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For a more enjoyable learning experience, we recommend that you study the mobile-friendly republished version of this course.Take me to revised course.