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Diploma in Quality Management

Join 36,317 other students
Diploma in Quality Management
  • Free Course

  • NPTEL

  • 10-15 Hours

  • Assessment

  • Certification

  • 250 Pts

  • Description
  • Outcome
  • Certification
  • Quality management is an integral component of many businesses and organizations, both small and large. Of all quality management system regimes, the ISO 9000 family of standards is probably the most widely implemented worldwide.

    Alison's free online diploma course will introduce you to quality management standards such as ISO 9000 and its specifications and costs. Topics such as "Cost of Quality" and what tools are used in "Total Quality Management" (TQM) are covered in more detail. The "Cost of Quality" is a term that's widely used and widely misunderstood. It isn't about the cost of creating a quality product or service, rather it's the cost of not creating a quality product or service. Popular TQM tools include Checklists, Fishbone Diagrams, Histogram Charts, "Plan-Do-Check-Act" (PDCA) Cycle and Pareto Diagrams. Any business with high service quality will meet customer needs while remaining economically competitive.

    In this free online course you will learn what service quality means and how it can be applied within service industries. You will learn more about the practices and procedures that can be used to improve customer satisfaction.

    This free Diploma course will be of great interest to all quality management professionals who would like to learn more about the application of quality management within an organization, and to all learners who are interested in developing a career in the area of quality management.

  • Having completed this course you will be able to:
    - Describe an overview of Quality Management;
    - Define "Total Quality Management" and its tools;
    - Describe Quality specifications and costs;
    - Explain Total Quality Management tools and external benchmarking;
    - Describe and explain ISO 9000;
    - Explain service quality management;
    - Describe Six Sigma Quality;
    - Describe what "Cost of Quality" means and how it is measured;
    - Describe in detail how the ISO 9000 and QS 9000 standards function;
    - Describe quality measurement in service industries;
    - Define what Service Quality is;
    - List examples of service industries;
    - Explain the "moment of truth" in service;
    - Describe customer acceptance criteria;
    - Define the dimensions of service quality (reliability and responsiveness);
    - Describe what is meant by customer satisfaction;
    - Explain what the service quality gap means.

  • All Alison courses are free to study. To successfully complete a course you must score 80% or higher in each course assessments. Upon successful completion of a course, you can choose to make your achievement formal by purchasing an official Alison Diploma or Certificate.

    Having an official Alison document is a great way to celebrate and share your success. It is:

    • Ideal to include with CVs, job applications and portfolios
    • A way to show your ability to learn and achieve high results

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