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Diploma in Quality Management

Get your diploma in Quality Management standards and practices.

Free Course
Get your diploma in Quality Management standards and practices.
  • Duration

    10-15 Hours
  • Certification

    Yes
  • Publisher

    NPTEL
  • Accreditation

    CPD

Description

Modules

Outcome

Certification

View course modules

Description

Quality management is an integral component of many businesses and organizations, both small and large. Of all quality management system regimes, the ISO 9000 family of standards is probably the most widely implemented worldwide.

Alison's diploma course will introduce you to quality management standards such as ISO 9000 and its specifications and costs. Topics such as "Cost of Quality" and what tools are used in "Total Quality Management" (TQM) are covered in more detail. The "Cost of Quality" is a term that's widely used and widely misunderstood. It isn't about the cost of creating a quality product or service, rather it's the cost of not creating a quality product or service. Popular TQM tools include Checklists, Fishbone Diagrams, Histogram Charts, "Plan-Do-Check-Act" (PDCA) Cycle and Pareto Diagrams. Any business with high service quality will meet customer needs while remaining economically competitive.

In this course you will learn what service quality means and how it can be applied within service industries. You will learn more about the practices and procedures that can be used to improve customer satisfaction.

This Diploma course will be of great interest to all quality management professionals who would like to learn more about the application of quality management within an organization, and to all learners who are interested in developing a career in the area of quality management.

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