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    Welcome to Alison's Help Center; where all your most commonly asked questions are answered.

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How to clear your web browser cache or Temporary Internet Files folder, and why should I do it?

    Often referred to as the cache, the Temporary Internet Files folder contains a kind of travel record of the items you have seen, heard, or downloaded from the web. It includes images, audio files, web pages, and cookies.

    Storing these files in your cache can make browsing the web faster. It takes your computer less time to display a web page because it uses some of the page's elements, or even the entire page, from your Temporary Internet Files folder. The downside of this storage is that when new versions of a course topic are made available (perhaps due to a topic being expanded), the old version of the topic could still display in your browser.  This is because the file is not updated within your cache. When that happens, you’ll need to clear the cache in your web browser.

    Start by closing the page(s) of the website that you want to update and then follow the instructions here to clear your cache.. Then you can reopen your browser and go to the pages you refreshed.

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