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Most Asked Questions
learner account
premium subscription
learning
certificates
payments
orders
career building tools
accreditation
affiliate programme
refer-a-friend programme
alison app
technical help
Most Asked Questions
learner account
premium subscription
learning
certificates
payments
orders
career building tools
accreditation
affiliate programme
refer-a-friend programme
alison app
technical help
How can I redeem my pre-purchased Digital Certificate or Diploma?
After you have completed your course, you can redeem your Certificate against your course and download it immediately.
Go to the Dashboard, choose Unclaimed Certificates:
If you have completed more than one course, you can choose which course you would like to redeem your purchase against.
You will be redirected to the shop where you can claim your Pre-ordered certificate and download the certificate.
It is important to note that digital Certificates can only be redeemed against completed Certificate courses, and digital Diplomas can only be redeemed against completed Diploma courses.
You can download Certificates from My Certificates in your Dashboard, as shown in the example below:
You will then be able to download your Digital Certificate and Diploma.
On an Android device, the file will be saved to your “Downloads” folder. If you're using an iOS device, the file will be saved to the “Files” folder.
How do I download my Digital Certificate?
Once you have completed your purchase, your Digital Certificate/Digital Diploma and Transcript can be downloaded from the Dashboard of your Alison Account.
Open My Certificates in your Dashboard, as shown in the example below:
You will then be able to download your Digital Certificate and Diploma.
On an Android device, the file will be saved to your “Downloads” folder. If you're using an iOS device, the file will be saved to the “Files” folder.
How do I get my Certificate?
To fully complete a course, you must study all sections of the course and score at least 80% in each assessment. Check you have completed all the sections in your course by looking for a green tick beside each completed section.
Once you have completed your course and passed your assessments, your Certificate will be available to purchase straight from the Shop.
Users can pay a nominal fee to automatically download Digital Certificates or purchase paper or framed Certificates that are shipped via mail. For a more detailed list of the costs, visit the Shop page.
You don’t have to purchase a Certificate in order to certify. You can access your Learner Report showing that you have completed the course.
All learning on Alison is free. After you complete a course, you are given the option to purchase a digital or printed version of your achievement.
Purchasing a Certificate is simple.
Step 1. Choose the Course
Start by going to the Shop. You will see a screen showing all your Unclaimed Certificates. Select the course you want to purchase a Certificate for.
Step 2. Check your name on the Certificate
Please double-check that your name is spelled correctly. If you double-check your spelling now, you'll avoid errors – and the extra costs of making corrections later on!
Just click on the Edit Your Name button to check and update your name:
Correct name and click Update:
Step 3. Choose the Certificate type
The next step is to choose the type of Certificate you want to purchase, as shown below. Don’t forget to add any discounts you have in this step before clicking the Next button.
Step 4. Payment method
The last step is to select your payment method. Depending on the purchased product, there are specific payment options.
Digital Certificate or Digital Diploma:
ApplePay/GPay: Due to Apple and Google requirements, this is the only option for digital product purchases via the App.
If you don't have an ApplePay or GPay account, no worries! You can still purchase your Digital Certificate or Diploma. Just switch to the browser version and you'll be able to use other payment methods.
Printed or Framed Certificates:
Credit/Debit Card: This is a quick and easy way to pay through the shopping cart in your Alison Account.
PayPal: You will be redirected to the PayPal website to confirm your payment (if PayPal is operational in your country).
When you place an order for a printed or framed Certificate, please include your complete delivery address. Doing this will help us get your order to you in time. For optimal delivery, we recommend that you also provide a PO Box and Postcode.
The Certificate or Diploma that you purchased from Alison includes a QR Code. Use a QR code scanner on your smartphone or tablet to scan the code and you’ll be redirected to the Alison website where your Certificate will be verified.
Your Alison Transcript also includes a link that can be used to verify your achievement.
Where can I find my course Resources in App?
If a course includes additional resources, you will be able to find it in the Resources section, as shown in the examples below:
Everyone's different, and so are their questions. Speak to our team directly and they'll personally answer all your questions, no matter what they are.
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