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Hi. How can we help?


    Welcome to Alison's Help Center; where all your most commonly asked questions are answered.

    Before contacting us, use the search (above) or browse through our categories (left) to try and find your answer.

How long does it take to receive my Certificate?

    If you purchase a digital Certificate or Diploma, you will be able to download your PDF directly from your Dashboard, once your payment has been finalised.

    If you purchase a printed or framed Certificate or Diploma, the delivery time depends on the destination country and your National Post work. 

    For standard shipping, we use Royal Mail to send packages from the United Kingdom to your country. Then, your local National Postal Service will deliver the package to the address you provided. 


    The Royal Mail delivery to countries within Europe usually takes 5-10 working days. For countries outside Europe, delivery is usually around 10-14 working days. The National Postal Service in each country will then arrange local delivery. We suggest you allow up to 28 working days for delivery.

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