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Most Asked Questions
getting started (with LMS)
create & assign learning
certificates
team member FAQ
API integration
LMS+ subscription
team management
reports
group functionality
psychometric assessments
roles and permissions
learning paths
content library
Most Asked Questions
getting started (with LMS)
create & assign learning
certificates
team member FAQ
API integration
LMS+ subscription
team management
reports
group functionality
psychometric assessments
roles and permissions
learning paths
content library
What features are included in the Free LMS plan?
The Free LMS plan includes:
Quick setup (in under 5-minutes)
Over 6,000 free courses
Course and learning path assignment
Award CPD-accredited Certificates
Reporting and analytics
These tools allow organisations to assign training, monitor progress, and manage team learning from one platform.
Is there a trial period?
You can start immediately with Alison’s Free LMS, which is completely free for up to 10 users per organisation - no trial required.
If you want to explore premium features before committing, LMS+ offers a free trial (subject to eligibility). The trial gives you access to LMS+ benefits and lets you evaluate whether Starter, Growth, or Enterprise is the right fit for your team size and training goals.
Create your Free LMS to access your LMS+ Trial today!
How does the Free LMS compare to Traditional LMS platforms?
Traditional LMS platforms often come with per-user licensing fees, implementation costs, content fees, and long-term contracts. They can also require significant internal effort to launch and manage.
Alison’s Free LMS is designed for fast, self-serve setup. With an integrated library of expert-curated courses and ready-to-use learning paths, you can start assigning learning immediately.
The key difference: Alison’s Free LMS is free for up to 10 users per organisation, making it ideal for small teams and pilot programmes. When you need to scale beyond 10 users, you can upgrade to LMS+ Starter, Growth, or Enterprise for unlimited users and premium features - without the complexity of traditional LMS rollouts.
Is Alison's Free LMS really free?
Yes - Alison’s Free LMS is completely free for small teams! You can set up your LMS, assign learning, and track progress at no cost.
The Free LMS supports up to 10 users per organisation and includes unmetered access to 6,000+ courses available inside the platform, with no software, content, or implementation fees. Sign up for Alison’s Free LMS today to start realising these benefits within your organisation now!
* NGOs/non-profits: You can apply to remove the 10-user cap by contacting our Sales team.
How do I get started with Alison’s Free LMS?
Getting started with Alison’s Free LMS takes less than 5 minutes. Simply enter some basic information via our sign up form. The quick and easy registration process allows you to set up your account and immediately begin assigning learning via your new Free LMS platform.
How do I upgrade to LMS+ from the Free LMS?
To upgrade from the Free LMS to LMS+, click on the “LMS+” button in the top-right corner of your LMS dashboard, or select “Explore LMS+” from the side navigation bar.
From there, choose the LMS+ plan that best fits your needs and select either a monthly or annual subscription option. You can then proceed to payment or request an invoice to complete the upgrade.
Once your payment is confirmed, your account will be upgraded and you’ll gain full access to all LMS+ features.
Can I use a personal email address to set up my LMS account?
No. A valid business email address is required to create and manage an LMS+ organisation as a Super Admin. The email domain must match your company's registered website domain.
Learners (team members) may use personal email addresses to access the LMS, but the Super Admin and Admin accounts must use business email addresses.
What is the difference between a Super Admin, an Admin, and a Group Manager?
There are three manager-level roles in LMS+:
Super Admin - Full account control. Manages billing, users, roles, groups, certificates, and all settings. One per organisation.
Admin - A configurable sub-admin role assigned by the Super Admin. Admins have access to all groups and can perform most management actions across the organisation. A user cannot hold both the Admin and Group Manager roles at the same time.
Group Manager - A limited role scoped to one or more specific groups assigned by the Super Admin. Group Managers can assign learning, allocate certificates from the Certificate Bank, and view reports within their assigned groups only. They cannot purchase certificates, create groups, or access other groups' data.
What is a Super Admin?
The Super Admin is the primary account owner of your organisation's LMS. There is only one Super Admin per organisation. The Super Admin has full control over the account, including billing, user management, role assignment, group creation, certificate purchases, and all platform settings.
The Super Admin role cannot be changed via self-service. If you need to transfer the Super Admin to another person, please contact Alison support.
What is the difference between the Free LMS and LMS+?
The Free LMS is a no-cost plan designed for small teams of up to 10 users. It gives you access to the full Alison course library, basic assignment and reporting tools, and paid certificate purchases. It does not include Groups, co-branded certificates, Content Hub, Psychometric Assessments, or the ability to remove ads.
LMS+ is Alison's paid subscription product, available in three plans: Starter, Growth, and Enterprise. All LMS+ plans include unlimited users, ad-free learning, Groups, co-branded certificates, and bulk certificate discounts. Growth and Enterprise plans also include Psychometric Assessments. Content Hub is available on all LMS+ plans with storage increasing by tier.
If your team has outgrown 10 users, needs more control over certificates, or wants to segment learners into groups, LMS+ is the right step up.
Everyone's different, and so are their questions. Speak to our team directly and they'll personally answer all your questions, no matter what they are.
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