NSDC Course: Retail Trainee Associate

Learn the skills and knowledge necessary to become an excellent retail trainee.

Customer Service
Free Course
Learn the skills and knowledge necessary to become an excellent retail trainee.





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This course NSDC Course: Retail Trainee Associate will present you with the skills and knowledge necessary to become an excellent trainee associate. As a Trainee Associate your responsibilities will stretch across a wide variety of areas including attending the customer, making sales, stock taking, inventory shrinkage, maintaining visual merchandising, and many more.

In order to fulfil these responsibilities, it is essential that you have a firm understanding of store activities, the customer buying behaviour, and the art of attending to customers, which this course will prepare you for.

The course caters for different learning needs by supplying the learner with both text and video based content. You will learn a number of topics to strengthen your abilities as a trainee associate and build your skill based knowledge, communicative English, and personal effectiveness.

This course will test your knowledge on the content at different intervals to increase your learning before you complete a final graded assessment at the end of the course.

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Retail Industry - Introduction

Tour of Retail Outlet

Who is a CSA?

Industry Introduction -Test your Learning

Who is My Customer?

Make a Sale - Good Service

Make a Sale - Dos and Don’t's while Making a Sale

Make a Sale - Excellent Service

Make a Sale - Up Sell

Make a Sale - Cross Sell

Make a Sale - Handle Complaints

Make a Sale - Billing

Making a Sale - test your learning

How is My Store Organised

Visual Merchandising

Manage a Store - Test your Learning

Stock Taking

Inventory Shrinkage - I

Inventory Shrinkage - II

Product Knowledge

Legal Requirements

Manage Inventory & Product Knowledge- Test your Learning

Creating Good Impression

Know My Customer

Know My Workplace

Communicative English - Test your Learning


Self Management

Working as a Team

Looking for a Job

Personal Effectiveness & Career Skills - Test my Learning

Retail Trainee Associate - Graded Assessment

Basics of Merchandising

Learning Outcomes

At the end of this course, you will be able to:

  • Describe the retail industry and explain the different types of retail formats.
  • Identify the activities in a retail outlet.
  • Identify your roles and responsibilities as a trainee associate.
  • Identify different types of customers and their buying behaviour.
  • Deliver excellent service while making a sale.
  • Define how to up sell and cross sell.
  • Explain how to handle customer complaints effectively.
  • Describe the different layouts of a store.
  • Describe different ways to maintain effective visual merchandising.
  • State the need to use safety equipment.
  • Recognise how to stock take and causes of an inventory shrinkage.
  • List the different categories of products.
  • State the legal rights of the retailer and the consumer.
  • Recognise effective communication skills.
  • Identify the need for good etiquette and self-hygiene.
  • Identify ways to improve your self-management.
  • Prepare for an interview by writing an effective resume.


All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire official Certification, which is a great way to share your achievement with the world. Your Alison Certification is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning

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