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NSDC Course: Retail Trainee Associate

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NSDC Course: Retail Trainee Associate
  • Description
  • Outcome
  • Certification
  • This course “Trainee Associate” will present you with the skills and knowledge necessary to become an excellent trainee associate. As a Trainee Associate your responsibilities will stretch across a wide variety of areas including attending the customer, making sales, stock taking, inventory shrinkage, maintaining visual merchandising, and many more.

    In order to fulfil these responsibilities, it is essential that you have a firm understanding of store activities, the customer buying behaviour, and the art of attending to customers, which this course will prepare you for.

    The course caters for different learning needs by supplying the learner with both text and video based content. You will learn a number of topics to strengthen your abilities as a trainee associate and build your skill based knowledge, communicative English, and personal effectiveness.

    This course will test your knowledge on the content at different intervals to increase your learning before you complete a final graded assessment at the end of the course.

  • At the end of this course, you will be able to:
    - Describe the retail industry and explain the different types of retail formats.
    - Identify the activities in a retail outlet.
    - Identify your roles and responsibilities as a trainee associate.
    - Identify different types of customers and their buying behaviour.
    - Deliver excellent service while making a sale.
    - Define how to up sell and cross sell.
    - Explain how to handle customer complaints effectively.
    - Describe the different layouts of a store.
    - Describe different ways to maintain effective visual merchandising.
    - State the need to use safety equipment.
    - Recognise how to stock take and causes of an inventory shrinkage.
    - List the different categories of products.
    - State the legal rights of the retailer and the consumer.
    - Recognise effective communication skills.
    - Identify the need for good etiquette and self-hygiene.
    - Identify ways to improve your self-management.
    - Prepare for an interview by writing an effective resume.

  • All Alison courses are free to study. To successfully complete a course you must score 80% or higher in each course assessments. Upon successful completion of a course, you can choose to make your achievement formal by purchasing an official Alison Diploma, Certificate or PDF.

    Having an official Alison document is a great way to celebrate and share your success. It is:

    • Ideal to include with CVs, job applications and portfolios
    • A way to show your ability to learn and achieve high results

Modules List( 33 )