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NSDC Course: Retail Trainee Associate

Learn the skills and knowledge necessary to become an excellent retail trainee associate with this free course.

Publisher: Advance Learning
This free online retail trainee associate course will teach you about the retail industry, different retail formats, store activities, visual merchandising, and customer buying behaviour. It will also teach you the best tips and tricks for how to effectively deal with customers, and best practices for making sales, and managing inventory and stock. Take this free online course today and master the skills required to work in retail!
NSDC Course: Retail Trainee Associate
  • Duration

    10-15 Hours
  • Students

  • Accreditation






View course modules


This course begins with a discussion on the retail industry and different types of retail formats such as convenience stores, hypermarket, and franchisee operated stores. You will study the role of and the three phases of activities of a CSA which include pre-customer duties, customer interaction, and post customer exit. You will also study how to make a successful sale, the dos and don'ts while making a sale, and how to handle complaints.

You will then learn how to present merchandise effectively and in an eye-catching manner. You will study the window display basics and the principles of merchandise presentation. This course will also teach you how to keep a record of the stock in your store, prevent shoplifting, and identify shoplifters. It will also discuss how employee theft can lead to inventory shrinkage. In addition, you will study the legal requirements, the importance of good communication, and so much more!

Every retail trainee associate must aim to strengthen their selling abilities as well as build their skill-based knowledge, conversation skills, and personal effectiveness. Upon the completion of this course, you will gain a better understanding of the roles and responsibilities of a trainee associate, the different types of customers and their buying behaviour, how to take stock and prevent inventory shrinkage, and more. Sign up for this course and start delivering excellent retail service today!

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