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Introduction to Service Quality for Service Industries
Introduction to Service Quality for Service Industries
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What You Will Learn In This Free Course
- Define what Service Quality is...
- List examples of service industries...
- Define the dimensions of service qu...
- Describe what is meant by customer ...
- Define what Service Quality is
- List examples of service industries
- Define the dimensions of service quality (reliability and responsiveness)
- Describe what is meant by customer satisfaction
- Explain what the service quality gap means
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