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Introduction to Service Quality for Service Industries
Intermediate Level

Introduction to Service Quality for Service Industries

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  • 1.5-3 Avg Hours
  • CPD Accredited
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Introduction to Service Quality for Service Industries

Learn about quality management standards and practices with this free online service quality course.
This free online service quality training course teaches you about how service quality practices are applied within service industries. Service quality practices are where quality management procedures are ap... This free online service quality training course teaches you about how service quality practices are applied within service industries. Service quality practices are where quality management procedures are applied to service industries. Almost two-thirds of modern economies are driven by service industries and any business with high service quality will meet customer needs while remaining economically competitive.
COURSE PUBLISHER NPTELUniversity lecturer curated courses

What You Will Learn In This Free Course

  • Define what Service Quality is...
  • List examples of service industries...
  • Define the dimensions of service qu...
  • Describe what is meant by customer ...
  • Define what Service Quality is
  • List examples of service industries
  • Define the dimensions of service quality (reliability and responsiveness)
  • Describe what is meant by customer satisfaction
  • Explain what the service quality gap means
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