Free Online Course in Managing Conflict and Negotiation | Alison

Introduction to Conflict Management and Negotiation

With some great conflict management and resolution techniques, managing conflict can become a lot less stressful.

Free Course
Getting into conflicts, whether with your colleagues or family members, can be a real source of stress. This free online course on Conflict Management and Negotiation will give you an overview of the main conflicts that occur at work and at home, discuss the reasons why conflicts arise, and teach you important conflict management methods. This will help you effectively iron out disagreements and avoid common mistakes in negotiations.





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This course begins by giving you an overview of what conflict is. You will study the nature of conflict and become able to identify the different types of conflict you may be experiencing at work and in your personal life. Next, you will identify the possible outcomes of conflict as well as learn useful conflict management handling styles. You will also be shown how to understand your own communication style and tailor it to your specific needs.

Next, you will study the five stages of negotiation and learn how and when to apply them. You will also learn how to devise negotiation strategies that will be useful in both your personal and professional life. Mistakes happen during negotiations and this course will teach you how to identify and avoid them. You will also learn how to recognize when a third-party negotiator is needed to settle a conflict. Finally, you will study ethical and cross-cultural negotiations and when they should be applied to specific situations.

This free online conflict management course will be of great interest to professionals working in the areas of conflict management, negotiations, and human resources. It will also be useful to anyone who would like to better handle the important and stressful types of conflict that can occur in the main areas of their life. So why wait until it's too late? Check out the course now and start learning really useful conflict management and negotiation skills today!

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Learning Outcomes

After completing this course, you will be able to: - Explain the nature of conflict in your personal life or at work; - Describe the different types of conflict you may experience at work and in your personal life; - Identify the possible outcomes of conflicts; - Define your own communication style; - Explain different ways to manage conflicts; - Apply the five stages of negotiation to your work or personal life; - Devise negotiation strategies for use at work or in your personal life; - Identify common mistakes that occur in negotiations; - Recognize when a third-party negotiator is needed to settle a conflict; - Consider the role of ethics when negotiating with others; - Review the role of national culture in your negotiations.


All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire an official Certificate, which is a great way to share your achievement with the world. Your Alison Certificate is:

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