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Introduction to Conflict Management and Negotiation

Law
Free Course
Learn key skills and techniques for managing conflict and negotiation in both your work and personal life.

Description

Outcome

Certification

View course modules

Conflict is a part of life, almost 100% guaranteed. Whether it’s with friends, colleagues, your partner, or your family, eventually you will experience some kind of conflict and will need to negotiate a resolution. This is not a bad thing, it’s to be expected. The ability to handle these situations with confidence and calm can make a big difference to every aspect of your life. This course is designed to give you that really nice soft skill which will improve your relationships and just make life a bit easier.

The course first introduces you to the different types of conflict that can occur in your work and personal life, along with reasons why these conflict can arise. Next, you will be shown the multiple ways you can resolve organizational conflict and the most common styles people have for handling conflict. The course will teach you how to be more aware of emotions and how to use this awareness to keep disagreements healthy. You will then be guided through the five stages of negotiation with the aid of examples, and will be shown how to avoid common mistakes in negotiation. Finally, you will learn about negotiation ethics, intercultural negotiation, and you will receive tips for negotiating a higher salary.

Although this course will be of particular interest for professionals working in the areas of conflict management, negotiations and human resources, the skills in this course are useful for everyone and anyone. If you can improve your conflict management abilities, then the next time you have a serious disagreement with someone you will be able to handle it calmly and productively. That’s a great skill, and with this course you can gain it in just 3 hours.

After completing this course, you will be able to: - Explain the nature of conflict in your personal life or at work; - Describe the different types of conflict you may experience at work and in your personal life; - Identify the possible outcomes of conflicts; - Define your own communication style; - Explain different ways to manage conflicts; - Apply the five stages of negotiation to your work or personal life; - Devise negotiation strategies for use at work or in your personal life; - Identify common mistakes that occur in negotiations; - Recognize when a third-party negotiator is needed to settle a conflict; - Consider the role of ethics when negotiating with others; - Review the role of national culture in your negotiations.

All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire official Certification, which is a great way to share your achievement with the world. Your Alison Certification is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning

Alison offers 3 types of Certification for completed Certificate courses:

Digital Certificate - a downloadable Certificate in PDF format, immediately available to you when you complete your purchase
Certificate - a physical version of your officially branded and security-marked Certificate, posted to you with FREE shipping
Framed Certificate - a physical version of your officially branded and security-marked Certificate in a stylish frame, posted to you with FREE shipping

All Certification is available to purchase through the Alison Shop. For more information on purchasing Alison Certification, please visit our faqs. If you decide not to purchase your Alison Certification, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certification pricing, please visit our Pricing Page.

Careers

Course Reviews

Eric B.
one year ago
Eric B.

A lot of useful information on how workplace conflict arises, how to solve it, and how to make it beneficial. Excellent information! Very helpful basics on negotiations as well. Great course

RamAhgir D.
one year ago
RamAhgir D.

Very good knowledgeable course

RamAhgir D.
one year ago
RamAhgir D.

Very good knowledgeable course

Jason A.
one year ago
Jason A.

Explains everything you need to know and also gives examples why.

Phineas M.
one year ago
Phineas M.

excellent and well organized learning resources.

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