English for Tourism - Hotel Reception and Front Desk

Free Course
Learn how to strengthen your customer service skills by studying English for hotel, travel and tourism.
  • Duration

    1-2 Hours
  • Assessment

  • Certification

  • Publisher





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English is the main language of international communication and is essential for people working in the tourist industry. This course introduces the English vocabulary necessary for working at a hotel reception or front desk. The first section explains how to communicate with potential customers during enquiries as well as how to reserve rooms for hotel guests. The following section describes the steps involved in check-in and check-out as well as the vocabulary and expressions needed for these procedures. The final section explains how to resolve customer complaints with helpful and non-offensive phrases. This course is ideal for tourism and hotel workers who wish to advance to an intermediate level of English with a focus on the travel and hospitality industries. It will also be of interest to people with a basic level of English who wish to improve their English vocabulary.

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Having completed this course you will be able to: - Effectively provide potential hotel guests with information during enquiries; - Make a hotel reservation for guests utilising the correct English vocabulary and terminology; - Check guests in and out of hotels in the correct sequence; - Understand and use the correct English language phrases for check-in and check-out; - and resolve customer complaints with helpful and non-offensive English language phrases.

All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire official Certification, which is a great way to share your achievement with the world. Your Alison Certification is:

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Course Reviews

Syabil A.
2 years ago
Syabil A.

it is a really good beginner course for someone in hospitality and tourism service.

Dagema T.
2 years ago
Dagema T.

This course is great because its really help in the understanding of communication esp in the country that is still practicing speaking better English like my country. Ox

Ivan N.
2 years ago
Ivan N.

This course is good, and provides the best practicle knowledge and skills necessary to perform perfectly at Front Desk. Thanks Alison

Jean Michel Patrick E.
2 years ago
Jean Michel Patrick E.

it was an excellent course

Tabish A.
2 years ago
Tabish A.

very happy and its also great i can do courses while i am on duty in office waooooo. Thumbs up

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