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English for Tourism - Hotel Reception and Front Desk

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English for Tourism - Hotel Reception and Front Desk
  • Description
  • Outcome
  • Certification

  • English is the main language of international communication and is essential for people working in the tourist industry. This course introduces the English vocabulary necessary for working at a hotel reception or front desk. The first section explains how to communicate with potential customers during enquiries as well as how to reserve rooms for hotel guests. The following section describes the steps involved in check-in and check-out as well as the vocabulary and expressions needed for these procedures. The final section explains how to resolve customer complaints with helpful and non-offensive phrases. This free online course is ideal for tourism and hotel workers who wish to advance to an intermediate level of English with a focus on the travel and hospitality industries. It will also be of interest to people with a basic level of English who wish to improve their English vocabulary.

  • Having completed this course you will be able to:
    - Effectively provide potential hotel guests with information during enquiries;
    - Make a hotel reservation for guests utilising the correct English vocabulary and terminology;
    - Check guests in and out of hotels in the correct sequence;
    - Understand and use the correct English language phrases for check-in and check-out;
    - and resolve customer complaints with helpful and non-offensive English language phrases.

  • All Alison courses are free to study. To successfully complete a course you must score 80% or higher in each course assessments. Upon successful completion of a course, you can choose to make your achievement formal by purchasing an official Alison Diploma, Certificate or PDF.

    Having an official Alison document is a great way to celebrate and share your success. It is:

    • Ideal to include with CVs, job applications and portfolios
    • A way to show your ability to learn and achieve high results

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