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Effective Communication Skills for Managers

Leadership and Management
Free Course
Learn techniques and strategies for practical and efficient workplace communication.
  • Duration

    2-3 Hours
  • Assessment

  • Certification

  • Publisher





View course modules

Learn key communication techniques and strategies needed by managers in any business or organisation by studying the course Effective Communication Skills for Managers. The course begins by showing you in a step-by-step manner how you can successfully prepare for and engage in any difficult conversation you may be faced with in a workplace situation. You will learn about the rules of communication, the importance of non-verbal communication and how to develop effective listening skills. You will also learn how to build rapport with your colleagues so that you can start to lead the conversation. You will also learn how influence works and strengthen your own skills at influence and persuasion. You will learn how to plan and develop an effective presentation. 

You will learn how to overcome nervousness and deliver presentations naturally, whether you are speaking at a small team meeting or presenting to an audience of hundreds. Finally, you will learn about the key communication skills needed for successful team meetings. You will also learn about the importance of creating and distributing minutes of the meeting that accurately describe what was discussed at the meeting, and any actions that were agreed upon and whose responsibility they are.

This course will be of great interest to existing junior managers or those wishing to move into the managerial level and who would like to develop effective communication skills. It will also be of interest to learners who would like to develop communication skills needed for advancement within any business or organisation.

Having completed this course you will be able to: - Describe the risks and rewards of difficult workplace conversations; - Describe the rules of communication; - Describe how you can build a rapport with colleagues to lead the conversation; - Describe how to develop and deliver effective presentations; - Describe how to chair a meeting and write up the minutes of a meeting; - Describe strategies you can use to influence others

All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire official Certification, which is a great way to share your achievement with the world. Your Alison Certification is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning

Alison offers 3 types of Certification for completed Certificate courses:

Digital Certificate - a downloadable Certificate in PDF format, immediately available to you when you complete your purchase
Certificate - a physical version of your officially branded and security-marked Certificate, posted to you with FREE shipping
Framed Certificate - a physical version of your officially branded and security-marked Certificate in a stylish frame, posted to you with FREE shipping

All Certification is available to purchase through the Alison Shop. For more information on purchasing Alison Certification, please visit our faqs. If you decide not to purchase your Alison Certification, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certification pricing, please visit our Pricing Page.


Course Reviews

Josip G.
one year ago
Josip G.

Great course! Especially the presentation part.

Thatthebee N.
one year ago
Thatthebee N.

I would say it is practical, user friendly course for long term use.

Miriam W.
one year ago
Miriam W.

A fantastic course for all levels of professionals. Would even be useful for students preparing for presentations, or interviews.

Leigh W.
one year ago
Leigh W.

Fun and well presented.

Andrew B.
one year ago
Andrew B.

Visually appealing, audio option an added benefit. Interesting examples

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