The course Diploma in Hospitality Management with English Language Studies takes you through the essential principles, concepts and skills required in the hospitality sector. The course also introduces you to the English language skills necessary for working in restaurants and hotels, and the hospitality sector in general.
The course begins by introducing you to the nature of hospitality, such as the relationship between the hospitality sector and tourism, the various types of accommodation and the different types of hotel guests and their requests. You will also learn about hotel management and the organization of hotel departments and their functions. For example, you will learn about the key duties of the front office department and housekeeping department, and the organization of these departments and the roles involved.
The course also covers food and beverage services and its relationship to other hotel departments. You will learn about restaurant operations planning, the organization of the kitchen, menu objectives and planning, table setting and restaurant design and layout. Finally, you will learn about the food handling process, such as food safety and food contamination, and the importance of personal hygiene for catering practitioners. The course also discusses kitchen accidents and how to respond to them, and the procedures that must be in place to ensure staff safety when working with different types of equipment or in the case of fire.
Next, you will be introduced to the English language skills necessary for working in restaurants in tourist areas or hotels. This section explains how to take customer orders, including asking and answering questions and recommending dishes. It also includes how to describe dishes and defines the French terms used in restaurant English.
You will be introduced to the English language skills necessary for working at a hotel reception or front desk. You will learn how to communicate in English with potential customers during inquiries as well as how to reserve rooms for hotel guests. It also describes the steps involved in check-in and check-out as well as the vocabulary and expressions needed for these procedures.
This Diploma course will be of great interest to professionals working in hotels, restaurants, or any other hospitality service operation. This course will also be of great interest to any learner who would like to gain employment or a career in the hospitality sector. This free online course is also ideal for workers in the hospitality industry who wish to advance to an intermediate level of English with a focus on the restaurant and hotel sectors.
Having completed this diploma course, the learner will be able to: - Explain the characteristics of the hospitality industry; - Explain the characteristics of the accommodation product; - Define the classification of hotel departments; - Explain the function of hotel departments; - Define and explain revenue and sales indicators; - Define security procedures; - Define the food and beverage departments of a hotel; - Define the different market segments and customer types; - Explain the classification of the different modes of operation; - Explain the objectives of a menu; - Explain what is meant by kitchen layout and design; - Explain the five steps to food safety; - Explain proper food handling priorities; - Describe the food preparation procedures; - List the different types of restaurant workforce injuries and accidents; - Explain the main firefighting principles; - Define the basic tasks involved in first aid; - Recommend and compare restaurant dishes for customers; - Use the correct expressions during the three stages of restaurant service; - Make a hotel reservation for guests utilizing the correct English vocabulary and terminology; - Check guests in and out of hotels in the correct sequence; - Resolve customer complaints with helpful English language phrases.
All Alison courses are free to enrol, study and complete. To successfully complete this Diploma course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Diploma course, you have the option to acquire official Certification, which is a great way to share your achievement with the world. Your Alison Certification is:
Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive to you to continue empowering yourself through lifelong learning
Alison offers 3 types of Certification for completed Diploma courses:
Digital Diploma - a downloadable Diploma in PDF format, immediately available to you when you complete your purchase
Diploma - a physical version of your officially branded and security-marked Diploma that is posted to you (with FREE standard shipping worldwide)
Framed Diploma - a physical version of your officially branded and security-marked Diploma in a stylish frame that is posted to you (with FREE standard shipping worldwide)
All Certification is available to purchase through the Alison Shop. For more information on purchasing Alison Certification, please visit our faqs. If you decide not to purchase your Alison Certification, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certification pricing, please visit our Pricing Page.