Conflict Resolution Training & Certificate Online Course | Alison

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Diploma in Alternative Dispute Resolution

Learn about Alternative Dispute Resolution and its practices and procedures.

Free Course
Learn about Alternative Dispute Resolution and its practices and procedures.





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The course Diploma in Alternative Dispute Resolution offers you a comprehensive review of dispute resolution, and covers topics such as common causes of conflict and how to overcome them, negotiation skills, and a guide to alternative dispute resolution practices and procedures.

Conflict is not always negative and it is important to acknowledge that some conflict can lead to productivity. You will learn about conflict-handling styles that can help you to overcome disputes that arise in your work and personal life and about the optimum level of conflict necessary for high performance. You will also learn tips for negotiation success, the five stages of negotiation, and how you can effectively negotiate with people from different cultures without insulting cultural traditions.

There are many ways to overcome disputes and you will learn about alternative dispute resolution (ADR) as a method of conflict resolution. You will learn about ADR practitioners, the most common methods of ADR, and background conditions that are necessary for a successful ADR program. You will also examine case studies to get a full understanding of how ADR programs can be catered to different situations.

This course will be of great interest to all professionals who are working in both the public and private sectors, and who are involved in conflict analysis, and management and resolution processes. It will also be of interest to learners who want to study mediation and other non-adversarial dispute and conflict resolution processes.

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Module 1: Understanding Conflict

Module 2: Managing Negotiations

Module 3: Introduction to Alternative Dispute Resolution

Module 4: Alternative Dispute Resolution Methods

Module 5: Diploma in Alternative Dispute Resolution - First Assessment

Module 6: What Can ADR Do?

Module 7: What Background Conditions Are Important?

Module 8: Program Design Considerations in ADR

Module 9: Taxonomy and Case Studies

Module 10: Diploma in Alternative Dispute Resolution - Second Assessment

Module 11: Diploma in Alternative Dispute Resolution - Final Assessment

Learning Outcomes

After completing this course you will be able to: - Describe the different types of conflict you may experience at work and in your personal life; - Apply the five stages of negotiation to your work or personal life; - Devise negotiation strategies for use at work or in your personal life; - Identify common mistakes that occur in negotiations; - Recognize when a third-party negotiator is needed to settle a conflict; - Describe the role of ethics when negotiating with others; - Define what alternative dispute resolution (ADR) is; - Explain various aspects of preparing for ADR; - Determine when arbitration, mediation, or negotiation is a viable option for dispute resolution; - Explain the conditions under which ADR programs can succeed; - Identify when to implement ADR programs in the context of rule of law assistance or other development initiatives; - List the particular background conditions that are especially relevant to ADR programs;


All Alison courses are free to enrol, study and complete. To successfully complete this Diploma course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Diploma course, you have the option to acquire an official Diploma, which is a great way to share your achievement with the world. Your Alison Diploma is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning

Alison offers 3 types of Diplomas for completed Diploma courses:

Digital Diploma - a downloadable Diploma in PDF format, immediately available to you when you complete your purchase
Diploma - a physical version of your officially branded and security-marked Diploma, posted to you with FREE shipping
Framed Diploma - a physical version of your officially branded and security-marked Diploma in a stylish frame, posted to you with FREE shipping

All Diplomas are available to purchase through the Alison Shop. For more information on purchasing Alison Diplomas, please visit our FAQs. If you decide not to purchase your Alison Diploma, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Diploma pricing, please visit our Pricing Page.


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