Conflict Resolution Training & Certificate Online Course

Diploma in Alternative Dispute Resolution

Join 4,753 other students

Free Course
Advance Learning Academy
10-15 Hours
Assessment
Certification
250 Pts

This free online course Diploma in Alternative Dispute Resolution offers you a comprehensive review of dispute resolution, and covers topics such as common causes of conflict and how to overcome them, negotiation skills, and a guide to alternative dispute resolution practices and procedures.

Conflict is not always negative and it is important to acknowledge that some conflict can lead to productivity. You will learn about conflict-handling styles that can help you to overcome disputes that arise in your work and personal life and about the optimum level of conflict necessary for high performance. You will also learn tips for negotiation success, the five stages of negotiation, and how you can effectively negotiate with people from different cultures without insulting cultural traditions.

There are many ways to overcome disputes and you will learn about alternative dispute resolution (ADR) as a method of conflict resolution. You will learn about ADR practitioners, the most common methods of ADR, and background conditions that are necessary for a successful ADR program. You will also examine case studies to get a full understanding of how ADR programs can be catered to different situations.

This free course will be of great interest to all professionals who are working in both the public and private sectors, and who are involved in conflict analysis, and management and resolution processes. It will also be of interest to learners who want to study mediation and other non-adversarial dispute and conflict resolution processes.
After completing this course you will be able to:
- Describe the different types of conflict you may experience at work and in your personal life;
- Apply the five stages of negotiation to your work or personal life;
- Devise negotiation strategies for use at work or in your personal life;
- Identify common mistakes that occur in negotiations;
- Recognize when a third-party negotiator is needed to settle a conflict;
- Describe the role of ethics when negotiating with others;
- Define what alternative dispute resolution (ADR) is;
- Explain various aspects of preparing for ADR;
- Determine when arbitration, mediation, or negotiation is a viable option for dispute resolution;
- Explain the conditions under which ADR programs can succeed;
- Identify when to implement ADR programs in the context of rule of law assistance or other development initiatives;
- List the particular background conditions that are especially relevant to ADR programs;
- Identify when to implement ADR programs in the context of rule of law assistance or other development initiatives.
All Alison courses are free to study. To successfully complete a course you must score 80% or higher in each course assessments. Upon successful completion of a course, you can choose to make your achievement formal by purchasing an official Alison Diploma or Certificate.

Having an official Alison document is a great way to celebrate and share your success. It is:
- Ideal to include with CVs, job applications and portfolios
- A way to show your ability to learn and achieve high results