The course Diploma in Alternative Dispute Resolution offers you a comprehensive review of dispute resolution, and covers topics such as common causes of conflict and how to overcome them, negotiation skills, and a guide to alternative dispute resolution practices and procedures.

Conflict is not always negative and it is important to acknowledge that some conflict can lead to productivity. You will learn about conflict-handling styles that can help you to overcome disputes that arise in your work and personal life and about the optimum level of conflict necessary for high performance. You will also learn tips for negotiation success, the five stages of negotiation, and how you can effectively negotiate with people from different cultures without insulting cultural traditions.

There are many ways to overcome disputes and you will learn about alternative dispute resolution (ADR) as a method of conflict resolution. You will learn about ADR practitioners, the most common methods of ADR, and background conditions that are necessary for a successful ADR program. You will also examine case studies to get a full understanding of how ADR programs can be catered to different situations.

This course will be of great interest to all professionals who are working in both the public and private sectors, and who are involved in conflict analysis, and management and resolution processes. It will also be of interest to learners who want to study mediation and other non-adversarial dispute and conflict resolution processes.
After completing this course you will be able to: - Describe the different types of conflict you may experience at work and in your personal life; - Apply the five stages of negotiation to your work or personal life; - Devise negotiation strategies for use at work or in your personal life; - Identify common mistakes that occur in negotiations; - Recognize when a third-party negotiator is needed to settle a conflict; - Describe the role of ethics when negotiating with others; - Define what alternative dispute resolution (ADR) is; - Explain various aspects of preparing for ADR; - Determine when arbitration, mediation, or negotiation is a viable option for dispute resolution; - Explain the conditions under which ADR programs can succeed; - Identify when to implement ADR programs in the context of rule of law assistance or other development initiatives; - List the particular background conditions that are especially relevant to ADR programs;
All Alison courses are free to study. To successfully complete a course you must score 80% or higher in each course assessments. Upon successful completion of a course, you can choose to make your achievement formal by purchasing an official Alison Diploma or Certificate.

Having an official Alison document is a great way to celebrate and share your success. It is:
- Ideal to include with CVs, job applications and portfolios
- A way to show your ability to learn and achieve high results

Modules List( 11 )

Diploma in Alternative Dispute Resolution
Section 1: Introduction to Conflict Negotiation an...
Module
1 Understanding Conflict
- In this module, you will learn about different types of conflict as well as various causes and outcomes of conflict. You will also learn about common conflict-handling styles and how to resolve disagreements effectively.
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- Understanding Conflict
  
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- Causes and Outcomes of Conflict
  
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- Conflict Management
  
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- Lesson Summary
  
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Module
2 Managing Negotiations
- In this module, you will learn about the five stages of negotiation, how to avoid common mistakes in negotiation and effective strategies to use in negotiation. You will also learn about third-party negotiations including mediation and arbitration, tips on how to have successful negotiations, and ethical and cross-cultural negotiations.
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- The Five Stages of Negotiation
  
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- Negotiation Strategies and Avoiding Common Mistakes
  
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- Third-Party Negotiations
  
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- Ethical and Cross-Cultural Negotiations
  
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- Negotiation Tips
  
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- Lesson Summary
  
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Module
3 Introduction to Alternative Dispute Resolution
- In this module, you will learn about alternative dispute resolution (ADR) and how to prepare for an ADR session, including what is expected of you in an ADR session. You will also learn about ADR practitioners and the benefits of ADR.
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- Introduction to Alternative Dispute Resolution (ADR)
  
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- Preparing for ADR - Questions, Support, and Roles
  
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- Preparing for ADR - Confidentiality, Standards, and Feedback
  
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- Lesson Summary
  
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Module
4 Alternative Dispute Resolution Methods
- In this module, you will learn about the most common and uncommon methods of ADR. You will learn about when each type of ADR method is used and the benefits and drawbacks of each. You will also learn about situations where inequality can arise within an ADR process. and plans to overcome this.
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- Negotiation
  
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- Mediation
  
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- Arbitration
  
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- Uncommon Methods of ADR
  
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- Public Policy, Legislation, and ADR
  
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Module
5 Diploma in Alternative Dispute Resolution - First Assessment
- You must score 80% or more to pass this assessment.
- Diploma in Alternative Dispute Resolution - First Assessment
  
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Section 2: Alternative Dispute Resolution - Practi...
Module
6 What Can ADR Do?
- In this module you will learn about different features of alternative dispute resolution (ADR) including the goals and possible uses of ADR and when to implement ADR programs in the context of rule of law assistance.
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- How Can ADR Help Accomplish Rule of Law Objectives? - Part I
  
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- How Can ADR Help Accomplish Rule of Law Objectives? - Part II
  
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- How Can ADR Help Accomplish Rule of Law Objectives? - Part III
  
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- How Can ADR Help Accomplish Other Development Objectives?
  
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- Lesson Summary
  
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Module
7 What Background Conditions Are Important?
- In this module you will learn about different ADR limitations and the background conditions that are important to achieve to have a successful ADR program.
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- The Limitations of ADR
  
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- Adequate Political Support
  
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- Supportive Cultural Norms
  
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- Adequate Human Resources
  
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- Financial Resources and Parity in Power of Disputants
  
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- Lesson Summary
  
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Module
8 Program Design Considerations in ADR
- In this module you will learn about program design considerations that contribute to the success of ADR. You will learn about the two categories associated with ADR program design considerations: planning and preparation and operations and implementations.
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- Planning and Preparation - Part I
  
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- Planning and Preparation - Part II
  
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- Operations and Implementations - Part I
  
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- Operations and Implementations - Part II
  
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- Lesson Summary
  
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Alternative Dispute Resolution: How ADR Programs Succeed - Module 9 Resource Documents View Resource
Module
9 Taxonomy and Case Studies
- In this module you will learn about how different ADR programs are used by designing ADR programs to suit various situations.
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- Taxonomy
  
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- Case Studies
  
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- Lesson Summary
  
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Module
10 Diploma in Alternative Dispute Resolution - Second Assessment
- You must score 80% or more to pass this assessment.
- Diploma in Alternative Dispute Resolution - Second Assessment
  
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End of Course Assessment
Module
11 Diploma in Alternative Dispute Resolution - Final Assessment
- You must score 80% or more to pass this assessment.
- Diploma in Alternative Dispute Resolution - Final Assessment
  
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Diploma in Alternative Dispute Resolution

Modules List( 11 )

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