Business Intelligence and Knowledge Management Systems - Revised

Learn about business intelligence and knowledge management systems, and give your professional development a real boost.

Business Process Management
Free Course
This free online Business Intelligence course will show you everything you need to know about business intelligence theories and knowledge management processes. These tools enable modern professionals to capture, handle, and distribute large amounts of information throughout their company. Doing this allows each member of staff to work to the highest efficiency and quality, which can bring your business and your career to the next level.





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This course will give you a full and clear run through of business intelligence and knowledge management systems, explaining both in a step-by-step manner. The course starts with business intelligence. You will first learn about the theories and methodologies of business intelligence which allow a company to handle large amounts of data and information. You will then be shown how these theories and methodologies can be used in a practical way to assist managers with decision-making.

Next, the course will teach you everything you need to know about knowledge management systems. You will be shown the processes these systems use to capture, store, retrieve and distribute the knowledge of individuals in a business for use by others in the business. The course will then show you precisely how these systems improve the quality and efficiency of decision-making across the firm. Finally, you will be given a clear overview of the three main steps involved in the official process of decision-making.

By the end of the course, you will have a strong understanding of the most important business intelligence theories and knowledge management systems used to assist decision-makers today. If you are an aspiring manager, executive, entrepreneur, or business professional, these skills are essential for bringing your company, and your career, to a truly professional level. This course will lay out everything you need to know in just 3 hours, so by the end of the week you’ll have received an excellent boost for your professional development.

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Learning Outcomes

After completing this course, you will be able to:

  • Describe the process known as "decision-making"
  • List the three steps in decision-making
  • Describe the functions of neural networks
  • Explain what is meant by "groupware systems"


All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire official Certification, which is a great way to share your achievement with the world. Your Alison Certification is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning

Alison offers 3 types of Certification for completed Certificate courses:

Digital Certificate - a downloadable Certificate in PDF format, immediately available to you when you complete your purchase
Certificate - a physical version of your officially branded and security-marked Certificate, posted to you with FREE shipping
Framed Certificate - a physical version of your officially branded and security-marked Certificate in a stylish frame, posted to you with FREE shipping

All Certification is available to purchase through the Alison Shop. For more information on purchasing Alison Certification, please visit our faqs. If you decide not to purchase your Alison Certification, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certification pricing, please visit our Pricing Page.



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