The Advanced Diploma in Workforce Re-entry Skills is a comprehensive e-learning course that will help you develop the key skills needed by people re-entering the modern workforce, and studying this course will give you the confidence to apply for work positions that are of interest to you. The course first introduces you to the skills needed as part of your job search and career planning. You will learn how to organize and plan an appropriate job search based on your skills and qualifications. You will also learn how to write up a suitable cover letter and résumé when applying for a job. Employers expect all employees to have certain basic skills, in particular, basic IT skills. In this course will you will learn how to improve your touch typing skills and you will learn how to use Microsoft Word 2010 to create documents. You will also be introduced to Microsoft Excel 2010 where you will learn how to create basic spreadsheets and manipulate numbers within them. Having a good knowledge and understanding of customer service is important in any business or organisation and this course brings you through the key skills in customer service so that you will be able to handle customer inquiries or complaints in a friendly, efficient and professional manner. The food service industry is a very important employer for people wanting to re-enter the workforce and this course will give you a comprehensive knowledge and understanding of the health and safety issues related to food service which you can use when applying for positions within the food service industry. This Advanced Diploma course will be of great interest to all learners who would like to gain the necessary skills to re-enter the modern workforce and gain meaningful and long-term employment.
Having completed this course the learner will be able to: - Choose a potential career path; - Identify exactly what you want to do and not want to do; - Develop strategies for how to talk about gaps in a truthful and positive way; - Understand Six-Step Job Search Process and how it can be used to secure your ideal job; - Describe how to find specific industries, functions, and geographies of interest; - Describe how to write a suitable cover letter and résumé - Memorize the location of the letters and numbers on the keyboard to improve your typing speed; - Ability to complete basic functions of Word 2010; - Use the Navigation Pane to manage headings and find objects and text; - Create visually effective content without using other software; - Understand how to navigate the menu; - Create, save, prepare for printing and apply templates to a worksheet; - Work with formulas and functions; - Apply the fundamental aspects of customer service in a business; - Communicate and collaborate with customers utilising efficient communication processes; - Obtain customer feedback to continuously refine a customer service program; - Manage systems for good personal hygiene; - Control food allergens and food hazards within the business; - Maintain an effective incident management system.
All Alison courses are free to study. To successfully complete a course you must score 80% or higher in each course assessments. Upon successful completion of a course, you can choose to make your achievement formal by purchasing an official Alison Diploma or Certificate.

Having an official Alison document is a great way to celebrate and share your success. It is:
- Ideal to include with CVs, job applications and portfolios
- A way to show your ability to learn and achieve high results

Modules List( 26 )

ADVANCED DIPLOMA IN WORKPLACE RE-ENTRY SKILLS
SECTION 1: JOB SEARCH AND CAREER PLANNING
Module
1 Introduction to Job Search Skills
- Learn more about job search skills.
- Introduction to Job Search Skills - Learning Outcomes
  
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- Your Job Search
  
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- Students: Graduating from School
  
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- Students: Pursuing an Internship
  
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- Returning to the Workforce
  
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- Changing Careers
  
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- Relocating
  
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- Overview of the Six-Step Job Search Process
  
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- Lesson Summary
  
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Module
2 Identifying Your Job Target
- Learn more about identifying your job target.
- Learning Outcomes - Identifying your Job Target
  
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- Introduction
  
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- Three Elements of a Well-Defined Target
  
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- Importance of Multiple Targets
  
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- Lesson Summary
  
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Module
3 Creating a Résumé
- Learn more about creating a Résumé.
- Learning Outcomes - Creating a Résumé
  
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- Introduction to creating your Marketing Campaign
  
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- Résumé: Purpose and Goal of a Résumé
  
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- Résumé: Header, Objective and Education
  
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- Résumé: Work Experience, Skill and References
  
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- Résumé: Formats, Including Functional Résumés
  
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- Lesson Summary
  
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Module
4 Creating a Cover Letter
- Learn more about creating a cover letter.
- Learning Outcomes - Creating a Cover Letter
  
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- Cover Letter Preliminary Work
  
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- Job Description Sample
  
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- The Cover Letter Template
  
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- Lesson Summary
  
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Module
5 How to plan your career path
- Learn how to plan your career path.
- Engage in Informational Interviews
  
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- Off the Trodden Career Path
  
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- Avoid the Wrong Job
  
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- Career/Life Balance
  
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- The Potency of Effective Negotiations
  
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- Salary and Job Negotiations
  
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- Gender Differentiation in Salary Negotiations
  
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- Case Studies: The Right and Wrong Ways to Exit a Job
  
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Module 5: Advanced Diploma in Workforce Re-entry Skills - First Assessment
- You must score 80% or more to pass this assessment.
- Advanced Diploma in Workforce Re-entry Skills - First Assessment
  
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SECTION 2: TOUCH TYPING SKILLS, USING MICROSOFT W...
Module 7: Touch Typing Skills
- Improve your touch typing skills.
- Basic Technique 1
  
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- Basic Technique 2
  
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- Basic Technique 3
  
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- Basic Technique 4
  
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- Basic Technique 5
  
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- Introduction
  
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- Warm-Up
  
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- Introduction
  
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- Training - Assessment
  
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- Introduction
  
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- Warm-Up
  
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- Introduction
  
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- Training - Assessment
  
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- Introduction
  
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- Warm-Up
  
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- Introduction
  
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- Training - Assessment
  
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- Introduction
  
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- Warm-Up
  
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- Introduction
  
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- Training - Assessment
  
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- Intro 1
  
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- Intro 2
  
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- Intro 3
  
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- Intro 4
  
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- Warm-Up
  
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- Introduction
  
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- Training - Assessment
  
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- Training2 - Assessment
  
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- Introduction
  
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- Warm-Up
  
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- Introduction
  
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- Training - Assessment
  
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- Introduction
  
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- Warm-Up
  
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- Introduction
  
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- Training - Assessment
  
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- Introduction
  
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- Warm-Up
  
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- Introduction
  
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- Training - Assessment
  
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- Introduction
  
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- Warm-Up
  
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- Introduction
  
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- Training - Assessment
  
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- Introduction 1
  
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- Introduction 2
  
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- Introduction 3
  
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- Introduction 4
  
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- Warm-Up
  
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- Introduction
  
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- Training 1 - Assessment
  
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- Training 2 - Assessment
  
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- Introduction
  
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- Training - Assessment
  
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- Training 2 - Assessment
  
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- Introduction
  
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- Warm-Up
  
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- Introduction
  
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- Training - Assessment
  
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- Introduction
  
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- Warm-Up
  
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- Introduction
  
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- Training - Assessment
  
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- Training 2 - Assessment
  
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- Introduction Easy Numbers
  
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- Warm-Up
  
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- Introduction Easy Numbers
  
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- Training - Assessment
  
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- Introduction Hard Numbers
  
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- Warm-Up
  
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- Introduction Hard Numbers
  
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- Training - Assessment
  
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Module 8: Creating Your First Word Document
- Learn the basics functions of Word 2010.
- Create and save a new document
  
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- Fix spelling and grammar as you type
  
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- Add formatting to your text
  
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- Change page margins
  
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- Save, print and close a new document
  
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- Moving around in a document
  
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- Use formatting marks
  
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- Move text around in the document
  
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- Change line spacing and alignment
  
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Module 9: Explore Your Document Using the Navigation Pane
- Learn about the features of the new Navigation Pane.
- Explore your document using the Navigation Pane
  
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- See what your document is made of
  
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- Locate, add to, and reorganize content
  
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- Find and replace text and other elements
  
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Module 10: Create Visually Compelling Documents
- Learn how to create visually effective documents that stand out.
- Create visually compelling documents
  
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- Make your text stand out with special effects
  
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- Polish your pictures like a pro
  
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- Add a screenshot without using another program
  
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- SmartArt graphics: Turn ideas into illustrations
  
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Module 11: Basic Tasks in Excel 2010
- Learn the basics functions of Excel 2010.
- What is Excel?
  
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- Create, save, print and apply templates to a workbook
  
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- Format numbers in a worksheet
  
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- Create an Excel table, formula and chart your data
  
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- Filter and sort your data
  
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Module 12: Create Your First Spreadsheet Resources View Resource
Module 12: Create Your First Spreadsheet
- Learn more about spreadsheets in Excel 2010.
- Introduction to spreadsheets
  
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- Meet the Excel spreadsheet
  
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- Do basic math in Excel
  
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- Create column titles
  
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- Let Excel type for you
  
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- Get more (or less) columns, rows, spreadsheets
  
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- Keep column titles in sight as you scroll
  
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- Prepare to print
  
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Module 13: Get to Know Excel 2010 - Create Formulas Resources View Resource
Module 13: Get to Know Excel 2010 - Create Formulas
- Learn more about using formulas in Excel 2010.
- Introduction to formulas in Excel
  
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- Formulas in Excel
  
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- Cell references in formulas
  
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- The SUM and AVERAGE functions
  
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- More about cell references and formulas
  
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- More about functions
  
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Module 14: Advanced Diploma in Workforce Re-entry Skills - Second Assessment
- You must score 80% or more to pass this assessment.
- Advanced Diploma in Workforce Re-entry Skills - Second Assessment
  
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SECTION 3: CUSTOMER SERVICE SKILLS
Module 15: Customer Service Basics
- Learn more about the importance of customer service.
- Learning Outcomes
  
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- Introduction to Customer Service
  
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- Customer Service Techniques
  
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- Communicating With the Customer
  
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- Lesson Summary
  
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Module 16: Providing Excellent Customer Service
- Learn more about how to provide excellent customer service.
- Learning Outcomes
  
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- What is Excellent Service?
  
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- Maintaining a Standard of Excellent Service
  
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- Creating Customer Loyalty
  
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- Lesson Summary
  
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Module 17: Customer Service in the Hospitality Industry
- Learn more about customer service in the hospitality industry.
- Learning Outcomes
  
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- The Hospitality Customer
  
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- The 12 Steps of Superior Hospitality Service
  
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- Customer Service in Restaurants
  
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- Management in the Hospitality Industry
  
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- Lesson Summary
  
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Module 18: Advanced Diploma in Workforce Re-entry Skills - Third Assessment
- You must score 80% or more to pass this assessment.
- Advanced Diploma in Workforce Re-entry Skills - Third Assessment
  
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SECTION 4: FOOD SAFETY SKILLS
Module 19: Introduction to Personal Hygiene and Water Quality
- Learn more about personal hygiene and water quality.
- Introduction to Personal Hygiene and Water Quality - Learning Outcomes
  
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- Personal Hygiene - Part 1
  
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- Personal Hygiene - Part 2
  
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- Personal Hygiene - Part 3
  
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- Water Quality - Part 1
  
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- Water Quality - Part 2
  
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- Introduction to Personal Hygiene and Water Quality - Summary
  
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Module 20: Introduction to Control Measures
- Learn more about using control measures in food safety.
- Introduction to Control Measures - Learning Outcomes
  
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- Pest Control - Part 1
  
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- Pest Control - Part 2
  
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- Product Contamination Control - Part 1
  
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- Product Contamination Control - Part 2
  
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- Product Contamination Control - Part 3
  
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- Introduction to Control Measures - Summary
  
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Module 21: Control of Food Hazards and Incident Management
- Learn more about control of food hazards and incident management.
- Control of Food Hazards and Incident Management - Learning Outcomes
  
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- Control of Food Hazards: General and Specific - Part 1
  
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- Control of Food Hazards: General and Specific - Part 2
  
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- Control of Food Hazards: Allergens
  
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- Incident Management - Part 1
  
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- Incident Management - Part 2
  
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- Control of Food Hazards and Incident Management - Summary
  
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Module 22: Personal Cleanliness and Health in the Food Service Industry
- Learn more about personal cleanliness and health in the food service industry.
- Personal Cleanliness and Health - Learning Outcomes
  
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- Introduction to Personal Cleanliness
  
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- Personal Cleanliness Guidelines
  
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- Hotel Cleanliness
  
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- Guidelines for Manual Cleaning
  
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- Correctly Sanitizing Dishware
  
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- Lesson Summary
  
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Module 23: Sanitary Food Handling in the Food Service Industry
- Learn more about sanitary food handling in the food service industry.
- Sanitary Food Handling - Learning Outcomes
  
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- Purchasing Foods
  
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- Receiving Foods
  
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- Storing Foods
  
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- Preparing Foods
  
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- Sanitation Procedures
  
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- Lesson Summary
  
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Module 24: Food Safety in the Food Service Industry
- Learn about the importance of food safety in the food service industry.
- Importance of Food Safety - Learning Outcomes
  
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- Causes of Unsafe Foods
  
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- Food Borne Illnesses
  
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- Lesson Summary
  
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Module 25: Advanced Diploma in Workforce Re-entry Skills - Fourth Assessment
- You must score 80% or more to pass this assessment.
- Advanced Diploma in Workforce Re-entry Skills - Fourth Assessment
  
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END OF COURSE ASSESSMENT
Module 26: Advanced Diploma in Workforce Re-entry Skills - Final Assessment
- You must score 80% or more to pass this assessment.
- Advanced Diploma in Workforce Re-entry Skills - Final Assessment
  
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Advanced Diploma in Workforce Re-entry Skills

Modules List( 26 )

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