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Advanced Diploma in Workforce Re-entry Skills

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Advanced Diploma in Workforce Re-entry Skills
  • Description
  • Outcome
  • Certification
  • The free online Advanced Diploma in Workforce Re-entry Skills is a comprehensive e-learning course that will help you develop the key skills needed by people re-entering the modern workforce, and studying this course will give you the confidence to apply for work positions that are of interest to you. The course first introduces you to the skills needed as part of your job search and career planning. You will learn how to organize and plan an appropriate job search based on your skills and qualifications. You will also learn how to write up a suitable cover letter and résumé when applying for a job. Employers expect all employees to have certain basic skills, in particular, basic IT skills. In this course will you will learn how to improve your touch typing skills and you will learn how to use Microsoft Word 2010 to create documents. You will also be introduced to Microsoft Excel 2010 where you will learn how to create basic spreadsheets and manipulate numbers within them. Having a good knowledge and understanding of customer service is important in any business or organisation and this course brings you through the key skills in customer service so that you will be able to handle customer inquiries or complaints in a friendly, efficient and professional manner. The food service industry is a very important employer for people wanting to re-enter the workforce and this course will give you a comprehensive knowledge and understanding of the health and safety issues related to food service which you can use when applying for positions within the food service industry. This free Advanced Diploma course will be of great interest to all learners who would like to gain the necessary skills to re-enter the modern workforce and gain meaningful and long-term employment.

  • Having completed this course the learner will be able to:
    - Choose a potential career path;
    - Identify exactly what you want to do and not want to do;
    - Develop strategies for how to talk about gaps in a truthful and positive way;
    - Understand Six-Step Job Search Process and how it can be used to secure your ideal job;
    - Describe how to find specific industries, functions, and geographies of interest;
    - Describe how to write a suitable cover letter and résumé
    - Memorize the location of the letters and numbers on the keyboard to improve your typing speed;
    - Ability to complete basic functions of Word 2010;
    - Use the Navigation Pane to manage headings and find objects and text;
    - Create visually effective content without using other software;
    - Understand how to navigate the menu;
    - Create, save, prepare for printing and apply templates to a worksheet;
    - Work with formulas and functions;
    - Apply the fundamental aspects of customer service in a business;
    - Communicate and collaborate with customers utilising efficient communication processes;
    - Obtain customer feedback to continuously refine a customer service program;
    - Manage systems for good personal hygiene;
    - Control food allergens and food hazards within the business;
    - Maintain an effective incident management system.

  • All Alison courses are free to study. To successfully complete a course you must score 80% or higher in each course assessments. Upon successful completion of a course, you can choose to make your achievement formal by purchasing an official Alison Diploma or Certificate.

    Having an official Alison document is a great way to celebrate and share your success. It is:

    • Ideal to include with CVs, job applications and portfolios
    • A way to show your ability to learn and achieve high results

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