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Advanced Diploma in Workforce Re-entry Skills
Learn how to search for and apply to your ideal job, including how to write up a winning cover letter and résumé.
Description
The Advanced Diploma in Workforce Re-entry Skills is a comprehensive e-learning course that will help you develop the key skills you need to re-enter the workforce. The course first introduces you to important skills involved in career-planning and searching for a job. You will learn how to organize and plan a job search that will find you the job that matches your skills and qualifications. As part of this lesson, you will learn how to write up a professional cover letter and résumé.
Basic IT skills are becoming more and more important in the modern workplace. This course will help you improve your touch typing skills and show you how to use Microsoft Word to create impressive looking documents. You will also be introduced to Microsoft Excel, where you will learn how to create basic spreadsheets. Next, the course will bring you through the key skills of customer service, so that you will be able to handle customer inquiries or complaints in a friendly, efficient and professional manner.
The food service industry is a very important employer for people wanting to re-enter the workforce. This course will give you a comprehensive understanding of the health and safety issues related to food service. This will be a great help when applying for jobs in food service. Indeed, this Advanced Diploma will be of great interest to all learners who would like to learn how to re-enter the modern workforce and gain meaningful and long-term employment. So why wait? Start learning and get on the road to employment, today!
Start Course NowModules
Module 2: Identifying Your Job Target
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Learning Outcomes - Identifying your Job Target
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Introduction
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Three Elements of a Well-Defined Target
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Importance of Multiple Targets
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Lesson Summary
Module 3: Creating a Résumé
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Learning Outcomes - Creating a Résumé
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Introduction to creating your Marketing Campaign
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Résumé: Purpose and Goal of a Résumé
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Résumé: Header, Objective and Education
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Résumé: Work Experience, Skill and References
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Résumé: Formats, Including Functional Résumés
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Lesson Summary
Module 5: How to plan your career path
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Engage in Informational Interviews
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Off the Trodden Career Path
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Avoid the Wrong Job
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Career/Life Balance
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The Potency of Effective Negotiations
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Salary and Job Negotiations
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Gender Differentiation in Salary Negotiations
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Case Studies: The Right and Wrong Ways to Exit a Job
Module 7: Touch Typing Skills
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Basic Technique 1
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Basic Technique 2
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Basic Technique 3
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Basic Technique 4
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Basic Technique 5
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Introduction
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Warm-Up
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Introduction
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Training - Assessment
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Introduction
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Warm-Up
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Introduction
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Training - Assessment
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Introduction
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Warm-Up
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Introduction
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Training - Assessment
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Introduction
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Warm-Up
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Introduction
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Training - Assessment
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Intro 1
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Intro 2
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Intro 3
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Intro 4
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Warm-Up
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Introduction
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Training - Assessment
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Training2 - Assessment
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Introduction
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Warm-Up
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Introduction
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Training - Assessment
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Introduction
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Warm-Up
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Introduction
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Training - Assessment
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Introduction
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Warm-Up
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Introduction
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Training - Assessment
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Introduction
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Warm-Up
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Introduction
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Training - Assessment
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Introduction 1
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Introduction 2
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Introduction 3
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Introduction 4
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Warm-Up
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Introduction
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Training 1 - Assessment
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Training 2 - Assessment
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Introduction
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Training - Assessment
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Training 2 - Assessment
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Introduction
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Warm-Up
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Introduction
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Training - Assessment
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Introduction
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Warm-Up
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Introduction
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Training - Assessment
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Training 2 - Assessment
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Introduction Easy Numbers
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Warm-Up
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Introduction Easy Numbers
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Training - Assessment
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Introduction Hard Numbers
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Warm-Up
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Introduction Hard Numbers
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Training - Assessment
Module 8: Creating Your First Word Document
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Create and save a new document
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Fix spelling and grammar as you type
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Add formatting to your text
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Change page margins
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Save, print and close a new document
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Moving around in a document
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Use formatting marks
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Move text around in the document
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Change line spacing and alignment
Module 9: Explore Your Document Using the Navigation Pane
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Explore your document using the Navigation Pane
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See what your document is made of
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Locate, add to, and reorganize content
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Find and replace text and other elements
Module 10: Create Visually Compelling Documents
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Create visually compelling documents
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Make your text stand out with special effects
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Polish your pictures like a pro
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Add a screenshot without using another program
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SmartArt graphics: Turn ideas into illustrations
Module 11: Basic Tasks in Excel 2010
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What is Excel?
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Create, save, print and apply templates to a workbook
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Format numbers in a worksheet
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Create an Excel table, formula and chart your data
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Filter and sort your data
Module 12: Create Your First Spreadsheet
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Introduction to spreadsheets
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Meet the Excel spreadsheet
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Do basic math in Excel
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Create column titles
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Let Excel type for you
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Get more (or less) columns, rows, spreadsheets
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Keep column titles in sight as you scroll
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Prepare to print
Module 13: Get to Know Excel 2010 - Create Formulas
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Introduction to formulas in Excel
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Formulas in Excel
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Cell references in formulas
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The SUM and AVERAGE functions
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More about cell references and formulas
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More about functions
Module 15: Customer Service Basics
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Learning Outcomes
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Introduction to Customer Service
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Customer Service Techniques
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Communicating With the Customer
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Lesson Summary
Module 16: Providing Excellent Customer Service
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Learning Outcomes
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What is Excellent Service?
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Maintaining a Standard of Excellent Service
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Creating Customer Loyalty
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Lesson Summary
Module 17: Customer Service in the Hospitality Industry
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Learning Outcomes
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The Hospitality Customer
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The 12 Steps of Superior Hospitality Service
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Customer Service in Restaurants
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Management in the Hospitality Industry
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Lesson Summary
Module 19: Introduction to Personal Hygiene and Water Quality
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Introduction to Personal Hygiene and Water Quality - Learning Outcomes
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Personal Hygiene - Part 1
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Personal Hygiene - Part 2
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Personal Hygiene - Part 3
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Water Quality - Part 1
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Water Quality - Part 2
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Introduction to Personal Hygiene and Water Quality - Summary
Module 20: Introduction to Control Measures
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Introduction to Control Measures - Learning Outcomes
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Pest Control - Part 1
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Pest Control - Part 2
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Product Contamination Control - Part 1
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Product Contamination Control - Part 2
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Product Contamination Control - Part 3
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Introduction to Control Measures - Summary
Module 21: Control of Food Hazards and Incident Management
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Control of Food Hazards and Incident Management - Learning Outcomes
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Control of Food Hazards: General and Specific - Part 1
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Control of Food Hazards: General and Specific - Part 2
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Control of Food Hazards: Allergens
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Incident Management - Part 1
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Incident Management - Part 2
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Control of Food Hazards and Incident Management - Summary
Module 22: Personal Cleanliness and Health in the Food Service Industry
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Personal Cleanliness and Health - Learning Outcomes
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Introduction to Personal Cleanliness
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Personal Cleanliness Guidelines
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Hotel Cleanliness
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Guidelines for Manual Cleaning
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Correctly Sanitizing Dishware
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Lesson Summary
Module 23: Sanitary Food Handling in the Food Service Industry
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Sanitary Food Handling - Learning Outcomes
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Purchasing Foods
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Receiving Foods
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Storing Foods
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Preparing Foods
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Sanitation Procedures
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Lesson Summary
Module 24: Food Safety in the Food Service Industry
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Importance of Food Safety - Learning Outcomes
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Causes of Unsafe Foods
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Food Borne Illnesses
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Lesson Summary
Module 4: Creating a Cover Letter
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Learning Outcomes - Creating a Cover Letter
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Cover Letter Preliminary Work
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Job Description Sample
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The Cover Letter Template
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Lesson Summary
Module 1: Introduction to Job Search Skills
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Introduction to Job Search Skills - Learning Outcomes
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Your Job Search
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Students: Graduating from School
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Students: Pursuing an Internship
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Returning to the Workforce
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Changing Careers
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Relocating
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Overview of the Six-Step Job Search Process
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Lesson Summary
Module 5: Advanced Diploma in Workforce Re-entry Skills - First Assessment
Module 14: Advanced Diploma in Workforce Re-entry Skills - Second Assessment
Module 18: Advanced Diploma in Workforce Re-entry Skills - Third Assessment
Module 25: Advanced Diploma in Workforce Re-entry Skills - Fourth Assessment
Module 26: Advanced Diploma in Workforce Re-entry Skills - Final Assessment
Learning Outcomes
Having completed this course the learner will be able to: - Choose a potential career path; - Identify exactly what you want to do and not want to do; - Develop strategies for how to talk about gaps in a truthful and positive way; - Understand Six-Step Job Search Process and how it can be used to secure your ideal job; - Describe how to find specific industries, functions, and geographies of interest; - Describe how to write a suitable cover letter and résumé - Memorize the location of the letters and numbers on the keyboard to improve your typing speed; - Ability to complete basic functions of Word 2010; - Use the Navigation Pane to manage headings and find objects and text; - Create visually effective content without using other software; - Understand how to navigate the menu; - Create, save, prepare for printing and apply templates to a worksheet; - Work with formulas and functions; - Apply the fundamental aspects of customer service in a business; - Communicate and collaborate with customers utilising efficient communication processes; - Obtain customer feedback to continuously refine a customer service program; - Manage systems for good personal hygiene; - Control food allergens and food hazards within the business; - Maintain an effective incident management system.
Certification
All Alison courses are free to enrol, study and complete. To successfully complete this Diploma course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Diploma course, you have the option to acquire an official Diploma, which is a great way to share your achievement with the world. Your Alison Diploma is:
Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning
Alison offers 3 types of Diplomas for completed Diploma courses:
Digital Diploma - a downloadable Diploma in PDF format, immediately available to you when you complete your purchase
Diploma - a physical version of your officially branded and security-marked Diploma, posted to you with FREE shipping
Framed Diploma - a physical version of your officially branded and security-marked Diploma in a stylish frame, posted to you with FREE shipping
All Diplomas are available to purchase through the Alison Shop. For more information on purchasing Alison Diplomas, please visit our FAQs. If you decide not to purchase your Alison Diploma, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Diploma pricing, please visit our Pricing Page.
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