Skills Needed When Re-entering the Workforce | Alison

Advanced Diploma in Workforce Re-entry Skills

Learn how to search for and apply to your ideal job, including how to write up a winning cover letter and résumé.

Personal Development
Free Course
This free online workforce re-entry skills diploma course will help you to develop the most important skills you need to get back to work. This course will teach you how to plan your job search, find the right job, and write a winning cover letter and résumé. It will also guide you through several of the key skills expected by most employers. Start this free online course today and get a headstart on your journey back into the workforce.





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The Advanced Diploma in Workforce Re-entry Skills is a comprehensive e-learning course that will help you develop the key skills you need to re-enter the workforce. The course first introduces you to important skills involved in career-planning and searching for a job. You will learn how to organize and plan a job search that will find you the job that matches your skills and qualifications. As part of this lesson, you will learn how to write up a professional cover letter and résumé.

Basic IT skills are becoming more and more important in the modern workplace. This course will help you improve your touch typing skills and show you how to use Microsoft Word to create impressive looking documents. You will also be introduced to Microsoft Excel, where you will learn how to create basic spreadsheets. Next, the course will bring you through the key skills of customer service, so that you will be able to handle customer inquiries or complaints in a friendly, efficient and professional manner. 

The food service industry is a very important employer for people wanting to re-enter the workforce. This course will give you a comprehensive understanding of the health and safety issues related to food service. This will be a great help when applying for jobs in food service. Indeed, this Advanced Diploma will be of great interest to all learners who would like to learn how to re-enter the modern workforce and gain meaningful and long-term employment. So why wait? Start learning and get on the road to employment, today!

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Module 2: Identifying Your Job Target

Module 3: Creating a Résumé

Module 5: How to plan your career path

Module 7: Touch Typing Skills

Module 8: Creating Your First Word Document

Module 9: Explore Your Document Using the Navigation Pane

Module 10: Create Visually Compelling Documents

Module 11: Basic Tasks in Excel 2010

Module 12: Create Your First Spreadsheet

Module 13: Get to Know Excel 2010 - Create Formulas

Module 15: Customer Service Basics

Module 16: Providing Excellent Customer Service

Module 17: Customer Service in the Hospitality Industry

Module 19: Introduction to Personal Hygiene and Water Quality

Module 20: Introduction to Control Measures

Module 21: Control of Food Hazards and Incident Management

Module 22: Personal Cleanliness and Health in the Food Service Industry

Module 23: Sanitary Food Handling in the Food Service Industry

Module 24: Food Safety in the Food Service Industry

Module 4: Creating a Cover Letter

Module 1: Introduction to Job Search Skills

Module 5: Advanced Diploma in Workforce Re-entry Skills - First Assessment

Module 14: Advanced Diploma in Workforce Re-entry Skills - Second Assessment

Module 18: Advanced Diploma in Workforce Re-entry Skills - Third Assessment

Module 25: Advanced Diploma in Workforce Re-entry Skills - Fourth Assessment

Module 26: Advanced Diploma in Workforce Re-entry Skills - Final Assessment

Learning Outcomes

Having completed this course the learner will be able to: - Choose a potential career path; - Identify exactly what you want to do and not want to do; - Develop strategies for how to talk about gaps in a truthful and positive way; - Understand Six-Step Job Search Process and how it can be used to secure your ideal job; - Describe how to find specific industries, functions, and geographies of interest; - Describe how to write a suitable cover letter and résumé - Memorize the location of the letters and numbers on the keyboard to improve your typing speed; - Ability to complete basic functions of Word 2010; - Use the Navigation Pane to manage headings and find objects and text; - Create visually effective content without using other software; - Understand how to navigate the menu; - Create, save, prepare for printing and apply templates to a worksheet; - Work with formulas and functions; - Apply the fundamental aspects of customer service in a business; - Communicate and collaborate with customers utilising efficient communication processes; - Obtain customer feedback to continuously refine a customer service program; - Manage systems for good personal hygiene; - Control food allergens and food hazards within the business; - Maintain an effective incident management system.


All Alison courses are free to enrol, study and complete. To successfully complete this Diploma course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Diploma course, you have the option to acquire an official Diploma, which is a great way to share your achievement with the world. Your Alison Diploma is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning

Alison offers 3 types of Diplomas for completed Diploma courses:

Digital Diploma - a downloadable Diploma in PDF format, immediately available to you when you complete your purchase
Diploma - a physical version of your officially branded and security-marked Diploma, posted to you with FREE shipping
Framed Diploma - a physical version of your officially branded and security-marked Diploma in a stylish frame, posted to you with FREE shipping

All Diplomas are available to purchase through the Alison Shop. For more information on purchasing Alison Diplomas, please visit our FAQs. If you decide not to purchase your Alison Diploma, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Diploma pricing, please visit our Pricing Page.



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