Advanced Diploma in Workforce Re-entry Skills

Personal Development
Free Course
Learn how to plan an appropriate job search based on your skills, and how to write up a suitable cover letter and résumé.




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The Advanced Diploma in Workforce Re-entry Skills is a comprehensive e-learning course that will help you develop the key skills needed by people re-entering the modern workforce, and studying this course will give you the confidence to apply for work positions that are of interest to you. The course first introduces you to the skills needed as part of your job search and career planning. You will learn how to organize and plan an appropriate job search based on your skills and qualifications. You will also learn how to write up a suitable cover letter and résumé when applying for a job. Employers expect all employees to have certain basic skills, in particular, basic IT skills. In this course will you will learn how to improve your touch typing skills and you will learn how to use Microsoft Word 2010 to create documents. You will also be introduced to Microsoft Excel 2010 where you will learn how to create basic spreadsheets and manipulate numbers within them. Having a good knowledge and understanding of customer service is important in any business or organisation and this course brings you through the key skills in customer service so that you will be able to handle customer inquiries or complaints in a friendly, efficient and professional manner. The food service industry is a very important employer for people wanting to re-enter the workforce and this course will give you a comprehensive knowledge and understanding of the health and safety issues related to food service which you can use when applying for positions within the food service industry. This Advanced Diploma course will be of great interest to all learners who would like to gain the necessary skills to re-enter the modern workforce and gain meaningful and long-term employment.

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Having completed this course the learner will be able to: - Choose a potential career path; - Identify exactly what you want to do and not want to do; - Develop strategies for how to talk about gaps in a truthful and positive way; - Understand Six-Step Job Search Process and how it can be used to secure your ideal job; - Describe how to find specific industries, functions, and geographies of interest; - Describe how to write a suitable cover letter and résumé - Memorize the location of the letters and numbers on the keyboard to improve your typing speed; - Ability to complete basic functions of Word 2010; - Use the Navigation Pane to manage headings and find objects and text; - Create visually effective content without using other software; - Understand how to navigate the menu; - Create, save, prepare for printing and apply templates to a worksheet; - Work with formulas and functions; - Apply the fundamental aspects of customer service in a business; - Communicate and collaborate with customers utilising efficient communication processes; - Obtain customer feedback to continuously refine a customer service program; - Manage systems for good personal hygiene; - Control food allergens and food hazards within the business; - Maintain an effective incident management system.

All Alison courses are free to enrol, study and complete. To successfully complete this Diploma course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Diploma course, you have the option to acquire official Certification, which is a great way to share your achievement with the world. Your Alison Certification is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive to you to continue empowering yourself through lifelong learning

Alison offers 3 types of Certification for completed Diploma courses:

Digital Diploma - a downloadable Diploma in PDF format, immediately available to you when you complete your purchase
Diploma - a physical version of your officially branded and security-marked Diploma that is posted to you (with FREE standard shipping worldwide)
Framed Diploma - a physical version of your officially branded and security-marked Diploma in a stylish frame that is posted to you (with FREE standard shipping worldwide)

All Certification is available to purchase through the Alison Shop. For more information on purchasing Alison Certification, please visit our faqs. If you decide not to purchase your Alison Certification, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certification pricing, please visit our Pricing Page.


Course Reviews

Beth D.
2 years ago
Beth D.

it was pretty long and a little confusing due to the different subjects

Tracey S.
2 years ago
Tracey S.

plenty of information given about the subject

Keshia D.
2 years ago
Keshia D.

The course was excellent, very comprehensive and informative for those returning to the workforce.

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