By the end of this course, you will be able to:

• Outline the emotional and social competencies that make up emotional intelligence
• Explain what emotional intelligence is and what it is NOT
• Recognise how basic human emotions and how they impact on decision making and on developing relationships
• Describe models of emotional intelligence and what they mean regarding your personal development
• Assess how you react in situations with a particular focus on how your feelings and emotions impact upon your behaviour
• Evaluate your emotional intelligence capabilities in certain situations
• Identify the different ways of practising emotional intelligence
• Identify how you can work to enhance your emotional intelligence to increase your performance at work
• Evaluate a development plan to improve how you are using your emotional intelligence

By the end of this course, you will be able to:

• Define emotional intelligence - what it is, why it is important and how to use it effectively
• Identify how to use emotions and emotional information in effective and meaningful ways
• State what actions you can take to develop your emotional intelligence
• List the key components of emotional intelligence and explain how they function and are developed
• Indicate some of your emotional intelligence competencies and abilities that can be developed
• Assess your level of emotional intelligence and highlight areas of strength and areas for improvement
• Create an action plan to enhance your emotional intelligence in the coming weeks and for the long term

By the end of this course, you will be able to:

• Identify your emotional intelligence strengths and areas for development
• Analyze and strengthen your leadership capabilities through greater self-awareness 
• Recognize ways to appreciate, value, and work more effectively with other people's preferences and ways of working
• Define and demonstrate the attributes of an emotionally intelligent leader
• Differentiate your leadership capabilities through coaching and the application of emotional intelligence
• Discuss ways to develop your coaching and your emotional intelligence skills
• Recall a set of tools that will set you apart from other leaders and put your coaching in a completely different league
• Describe how to use emotional information in effective and meaningful ways
• Identify ways to work with expressed emotions in empathetic and meaningful ways

By the end of this course, you will be able to:

• Recognize how you use your emotions to develop your capability to manage your resilience
• Identify ways to cope with the emotions associated with change and unfamiliar or unpredictable circumstances
• Recognize how realistic optimism helps you to manage stress more effectively
• Identify the characteristics and behaviours of resilience
• Evaluate action strategies to develop your personal resilience and the resilience of others
• Identify how to work with people with too much resilience
• Describe team working and the four things that resilient teams do
• Explain how to develop resilience within teams
• Evaluate the best ways to build and develop resilience mapping minds and mapping hearts
• Outline how to develop resilience in others at a personal, team, and organizational level