

Author of 'The Authority Guide to Emotional resilience in Business' and 'The Authority Guide to Behaviour in Business', Robin regularly presents at international emotional intelligence conferences across the world.
It is Robin’s intention to present the best courses on emotional intelligence online. Partnering with Alison will extend his reach to help people gain knowledge in these vital life skills.

By the end of this course, you will be able to:
- Outline the emotional and social competencies that make up emotional intelligence
- Explain what emotional intelligence is and what it is NOT
- Recognise how basic human emotions and how they impact on decision making and on developing relationships
- Describe models of emotional intelligence and what they mean regarding your personal development
- Assess how you react in situations with a particular focus on how your feelings and emotions impact upon your behaviour
- Evaluate your emotional intelligence capabilities in certain situations
- Identify the different ways of practising emotional intelligence
- Identify how you can work to enhance your emotional intelligence to increase your performance at work
- Evaluate a development plan to improve how you are using your emotional intelligence

By the end of this course, you will be able to:
- Define emotional intelligence - what it is, why it is important and how to use it effectively
- Identify how to use emotions and emotional information in effective and meaningful ways
- State what actions you can take to develop your emotional intelligence
- List the key components of emotional intelligence and explain how they function and are developed
- Indicate some of your emotional intelligence competencies and abilities that can be developed
- Assess your level of emotional intelligence and highlight areas of strength and areas for improvement
- Create an action plan to enhance your emotional intelligence in the coming weeks and for the long term

By the end of this course, you will be able to:
- Identify your emotional intelligence strengths and areas for development
- Analyze and strengthen your leadership capabilities through greater self-awareness
- Recognize ways to appreciate, value, and work more effectively with other people's preferences and ways of working
- Define and demonstrate the attributes of an emotionally intelligent leader
- Differentiate your leadership capabilities through coaching and the application of emotional intelligence
- Discuss ways to develop your coaching and your emotional intelligence skills
- Recall a set of tools that will set you apart from other leaders and put your coaching in a completely different league
- Describe how to use emotional information in effective and meaningful ways
- Identify ways to work with expressed emotions in empathetic and meaningful ways

By the end of this course, you will be able to:
- Recognize how you use your emotions to develop your capability to manage your resilience
- Identify ways to cope with the emotions associated with change and unfamiliar or unpredictable circumstances
- Recognize how realistic optimism helps you to manage stress more effectively
- Identify the characteristics and behaviours of resilience
- Evaluate action strategies to develop your personal resilience and the resilience of others
- Identify how to work with people with too much resilience
- Describe team working and the four things that resilient teams do
- Explain how to develop resilience within teams
- Evaluate the best ways to build and develop resilience mapping minds and mapping hearts
- Outline how to develop resilience in others at a personal, team, and organizational level






Frequently Asked Questions
Once you have completed your purchase, your Digital Certificate/Digital Diploma and Transcript can be downloaded from the Dashboard of your Alison Account.
I access Alison via my computer:
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I access Alison via App:
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You will then be able to download your Digital Certificate/Diploma and Transcript.

Continuing Professional Development, or CPD, is the process of continually developing or maintaining your professional skills. CPD helps individuals focus on how they can become a more competent and effective professional. Due to our rigorous publishing review process, courses on Alison are now being accredited by CPD UK, an independent organisation. Accredited CPD training means the learning activity has reached the required Continuing Professional Development standards and benchmarks, and the learning value has been scrutinised to ensure integrity and quality. This CPD Certification Service provides recognised independent CPD accreditation compatible with global CPD requirements. This means a certificate from a course on Alison can now be used as part of your CPD requirements (please check with your organisation’s guidelines). You can find out more about Alison accreditation here.
Users can pay a nominal fee to automatically download Digital Certificates or purchase paper or framed Certificates that are shipped via mail. For a more detailed list of the costs, visit the Shop page.













