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Hi. How can we help?


    Welcome to Alison's Help Center; where all your most commonly asked questions are answered.

    Before contacting us, use the search (above) or browse through our categories (left) to try and find your answer.

How do I sign up for Alison?

    Signing up with us is easy and can be done in a few short steps.

    There are two ways to register an account on Alison: you could either use one of your social media accounts or use your email address. To ensure your account safety and security, please use the account type that best suits your needs and preferences.



    When you create an Alison account using a social profile, you'll need to choose that same social account whenever you log in. This is done to keep your account secure and ensure that you always access it with the same account.

    If you need to reset your password, you can do it directly on the website of the social account you used to sign up (Google, Facebook, etc.).

    When you sign up, please double-check that your name is entered correctly. That's because we want to make sure that when you graduate, your certificate has your name spelled correctly. If you double-check your spelling now, you'll avoid errors – and the extra costs of making corrections later on!

    If you use one of your social accounts to create your Alison account, the name associated with that social account will automatically be entered in your Alison account. You can change it to whatever you prefer, and you can find out how to do that right here.

    Step 1: Create an Account

    First, open the App and choose the green Sign Up button on the greetings page:


    Then, pick the login option you prefer. If you want to Sign Up using any of your social accounts, simply click its icon and log in.


    You can use the Apple login feature on your iOS device, but please be aware that if you sign up with Apple, you won't be able to use it to access the Alison portal via a browser. We apologise for any inconvenience this may cause.

    Or, you can create an account using your email. You will need to enter your first name, last name, email address, and create a secure password. 

    Step 2: Verify your Account

    Once you've created a new account via email, you'll need to verify it.

    You should receive an email at the email address you provided. The email will contain a link to verify your account.

    Click the link in the email and your account will be verified.

    If you create your account with a social account, then your Alison account will be verified automatically.


    Step 3: Log in

    Once your account is verified, you can login to the App.

    Enter your email address and the password you chose while signing up and you're in!

    Next Steps

    Now that you've signed up and logged in, you're ready to start the course by selecting Start Learning.

    Alison courses are designed to be self-paced and self-taught. The duration of your study is entirely your decision. Most certificate courses take 2-3 hours to complete and diploma courses take around 6-15 hours to complete. 


    Making a study plan and sticking to it is the key to completing your course and getting certified. Set study reminders to help you stay on track. 

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