Learning
Helpful articles to get you started on Alison and solve technical issues
Certificates and Payments
How Alison Certificates works, and your payment and delivery options
Refer-A-Friend Programme
All you need to know about Alison's Refer A Friend programme
Mobile Application
How to make the most out of your learning through Alison's Mobile Applications
Ads-Free
Learn more about Alison's optional Premium packages
Publishing Tool
Learn how to use the Alison Publishing Tool features
Alison Business
Learn more about Alison corporate services for businesses, organisations and non-profits around the globe that assist in making continuous learning and development both efficient and cost effective
Affiliate Programme
What programmes does Alison have?
FLMS FAQ
Helpful articles to get you started on Alison and solve technical issues
Hi. How can we help?
Back
Welcome to Alison's Help Center; where all your most commonly asked questions are answered.
Before contacting us, use the search (above) or browse through our categories (left) to try and find your answer.
I did not receive the Reset Password email. How can I login to my account?
Here are a few reasons why you may not have received an email to reset your password:
• The email may be in your spam folder.
Look through your spam folder for an email from Alison. If you find it in your spam folder, simply move it back to your inbox and then follow the instructions in the email.
• You may have accidentally entered an incorrect email address.
Try signing up again using the correct email address.
• Your email service provider may be blocking Alison emails.
Some email service providers automatically block certain emails. Update your inbox settings to allow emails from Alison. If you have an email filtration system, such as Boxbe, you may need to update this too.
Thank you! We appreciate your feedback.
We're sorry this article was not helpful.
Please leave us a message with your feedback so we can improve this article. If you choose not to provide your email we will not be able to respond to you directly.
Can’t find the answer you’re looking for?
Don’t worry, we’re here to help! Contact our Learner Support Team with your question.
Contact Support