Learning
Helpful articles to get you started on Alison and solve technical issues
Certificates and Payments
How Alison Certificates works, and your payment and delivery options
Mobile Application
How to make the most out of your learning through Alison's Mobile Applications
Ads-Free
Learn more about Alison's optional Premium packages
Publishing Tool
Learn how to use the Alison Publishing Tool features
Alison Business
Discover corporate services by Alison for businesses and non-profits, designed to make learning and development both effective and affordable.
Earn on Alison
What programmes does Alison have?
Free LMS FAQs for Learners
Essential support for business learners to navigate and utilize the Free LMS effectively.
Free LMS FAQs for Microsite
Explore the benefits and features of Free LMS to transform your organization's learning and development.
Free LMS FAQs for Managers
Guidance and insights to effectively manage your team's learning journey.
Hi. How can we help?
Welcome to Alison's Help Center; where all your most commonly asked questions are answered.
Before contacting us, use the search (above) or browse through our categories (left) to try and find your answer.
I did not receive the Reset Password email. How can I login to my account?
If you have attempted to reset your password but haven’t received the reset password email, here are a few reasons why:
The email may be in your spam folder.
Look through your spam folder for an email from Alison. If you find it in your spam folder, simply move it back to your inbox and then follow the instructions in the email.
You may have accidentally entered an incorrect email address.
Try signing up again using the correct email address.
Your email service provider may be blocking Alison emails.
Some email service providers automatically block certain emails. Update your inbox settings to allow emails from Alison. If you have an email filtration system, such as Boxbe, you may need to update this too.
Social account.
If you created your account using a social media platform, you’ll need to reset your password on the social media platform’s website.
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