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Frequently Asked questions

  • Learners
  • Course creators
  • Businesses
    • How can I get rid of an error message?

    • How to clear your web browser cache or Temporary Internet Files folder, and why should I do it?

    • Why can't I see the course player in full screen size?

    • I can not download the Alison App

    • Where to find files downloaded in Alison App

    • I had a voucher, but it is not available to me anymore

    • My payment was cancelled/declined. Why?

    • Why is my course progress/course completion not updating?

    • My course progress is 100%, why am I not certified?

    • My course shows different % of completion in the course and in the Dashboard. Why so?

    • Why did my course start from the beginning of the topic, not at the place I stopped?

    • The video is not working. Why?

    • I did not receive the Reset Password email. How can I login to my account?

    • Login trouble: why can't I log in to Alison?

    • I did not receive the confirmation email. How can I confirm my account and log in?