By the end of this course, you will be able to:

• Distinguish between leadership and management
• List the four stages of self-leadership
• Explain leadership theories
• List the stages of team development
• Discuss how to resolve conflict constructively
• Explain mentor leadership
• Summarize The Goleman Theory of Situational Leadership
• Recall the aspects of the Model of Situational Awareness
• Analyze servant leadership
• List the four main principles of servant leadership
• Describe the four dimensions of emotional intelligence
• Explain the change management process

By the end of this course, you will be able to:

• Describe the skills, techniques, and processes required to effectively and efficiently manage Human Resources
• Identify best strategies and skills needed for conducting a fair recruitment process and performance evaluation
• Describe how to perform a job analysis and create a perfect job description
• Describe steps and best techniques for conducting interviews and selecting the right candidates
• Explain performance evaluation and its key components and competencies
• Define major HR functions like employee onboarding, training, and career progression
• Explain the importance of rewards and recognition in people management
• Explain the process of handling discipline and termination issues
• Define key HR processes, procedures, and strategies like performance management, recruiting, hiring, employee relations, and HR strategy

By the end of this course, you will be able to:

• Discuss the features and purpose of the job analysis process
• Distinguish between job description and specification
• Identify the role of the environment in influencing job design
• Analyse the objectives of performance evaluation
• Define ‘training’ and list the significance of employee training
• State the implications of learning theory and concepts
• Explain how to develop a retention management plan
• Describe succession planning and explain its importance
• Discuss the criteria for evaluating leadership development initiatives
• Define career management and outline the stages and strategy
• Recognise career management practices and processes

By the end of this course, you will be able to:

• Recognise different management styles
• Distinguish ‘management’ from ‘leadership’
• Explain the formula for making meetings successful
• Outline the importance of teamwork
• Identify the two elements for handling complaints
• State how to manage health and safety at work
• List the fundamental principles of information and security
• Explain the advantages of performance appraisals
• Outline the guidelines for writing and conducting performance appraisals
• Define ‘grievances’ and recognise the procedures for handling them
• Discuss how to deal with performance problems and counsel people at work
• Recall how to manage problems and make decisions as a manager