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Diploma in Business Communication Skills Free Course

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  • Description
  • Outcome
  • Certification
  • The free online course Diploma in Business Communication Skills will help you develop effective communication skills for the workplace, from enhancing your professional writing techniques to improving your interpersonal and presentation skills. Good communication skills are an important element for a business or organisation to function effectively, and for the development of good relationships between work colleagues within a business and with clients and customers outside a business.

    The course first introduces the principles of written communication. You will learn that preparation is key for successful writing and will allow you express your thoughts in a clear, concise and efficient manner. You will learn about writing styles, how to use a planning checklist for business writing, and which writing style is most appropriate for business communication. Next, the course covers the key communication skills needed for successful team meetings. You will learn about the importance of the purpose statement and agenda for the meeting. The course also covers the communication skills needed to manage a meeting once it is in progress. You will learn how to transition from one topic to the next, how to help team members contribute positively at the meeting and how to bring the meeting to a successful conclusion.

    The course then shows you how to plan and develop effective presentations. You will learn how to assess the expectations of your audience and engage with them effectively. You will also learn how to overcome nervousness and become more confident when speaking in public. Finally, the course introduces you to the concept of cross-cultural communication and its importance in the modern globalized workplace. It then describes strategies for identifying both similar and divergent cultural characteristics across different cultures, and why they play an important role in effective cross-cultural communication.

    This free Diploma course will be of great interest to all business professionals who want to improve their communication skills, and to any learner who is about to enter the world of business and wants to develop an engaging and responsive communication style.

  • Having completed this course you will be able to:
    - List and describe the rules that govern written language;
    - Describe the planning process and essential elements of a business document;
    - Describe how to prepare for and conduct business meetings;
    - Define teamwork and explain how to overcome various challenges to group success;
    - Describe the steps in the process of planning a presentation;
    - Overcome common obstacles in public speaking;
    - Define and discuss how to facilitate intercultural communication;
    - Describe how to prepare for an international assignment and effective strategies for living and working abroad.

  • All Alison courses are free to study. To successfully complete a course you must score 80% or higher in each course assessments. Upon successful completion of a course, you can choose to make your achievement formal by purchasing an official Alison Diploma, Certificate or PDF.

    Having an official Alison document is a great way to share your success. Plus it’s:

    • Ideal for including in CVs, job applications and portfolios
    • An indication of your ability to learn and achieve high results
    • An incentive to continue to empower yourself through learning
    • A tangible way of supporting the Alison mission to empower people everywhere through education.

Modules List( 13 )
  • DIPLOMA IN BUSINESS COMMUNICATION SKILLS
  • SECTION 1: FUNDAMENTALS OF BUSINESS WRITING
  • Module 1: Business Communication - Introduction to Business Writing
    • Learning Outcomes
    • Principles of Written Communication
    • Think, Then Write: Writing Preparation
    • A Planning Checklist for Business Messages
    • Writing Styles
    • Lesson Summary
  • Module 2 Resource: Business Communication - Writing Business Letters
  • Module 2: Business Communication - Writing Business Letters
    • Learning Outcomes
    • Business Letter Writing Skills - Part 1
    • Business Letter Writing Skills - Part 2
    • Business Letter Writing Skills - Part 3
    • Lesson Summary
  • Module 3: Business Communication - Report Writing
  • Module 3: Business Communication - Report Writing
    • Learning Outcomes
    • Introduction to Report Writing - Part 1
    • Introduction to Report Writing - Part 2
    • Introduction to Report Writing - Part 3
    • Writing Reports - Part 1
    • Writing Reports - Part 2
    • Writing Reports - Part 3
    • Lesson Summary
  • SECTION 2: MANAGING SUCCESSFUL TEAM MEETINGS
  • Module 4: Introduction to Groups and Teams
    • Learning Outcomes
    • What is a Group?
    • Group Life Cycles and Member Roles
    • Group Problem Solving
    • Lesson Summary
  • Module 5: Managing Successful Team Meetings
    • Learning Outcomes
    • Business and Professional Meetings
    • Conducting the Meeting
    • Using Technology to Facilitate Meetings
    • Lesson Summary
  • Module 6: Group Discussions
    • Communication Skills for Teams and Groups - Learning Outcomes
    • Communication Skills - Part 1
    • Communication Skills - Part 2
    • Communication Skills - Part 3
    • Communication Skills - Part 4
    • Communication Skills - Part 5
    • Communication Skills - Part 6
    • Communication Skills - Part 7
    • Communication Skills - Part 8
    • Communication Skills - Part 9
    • Lesson Summary
  • Module 7: Diploma in Business Communication Skills - First Assessment
    • Diploma in Business Communication Skills - First Assessment
  • SECTION 3: DEVELOPING EFFECTIVE BUSINESS PRESENTAT...
  • Module 8: Business Presentations - Preparing the Presentation
    • Learning Outcomes
    • Before You Choose a Topic
    • Choosing a Topic
    • Finding Resources
    • Myths and Realities of Public Speaking
    • Overcoming Obstacles in Your Presentation
    • Lesson Summary
  • Module 9: Business Presentations - Best Practices
    • Learning Outcomes
    • Making Presentations - Part 1
    • Making Presentations - Part 2
    • Making Presentations - Part 3
    • Making Presentations - Part 4
    • Making Presentations - Part 5
    • Making Presentations - Part 6
    • Making Presentations - Part 7
    • Making Presentations - Part 8
    • Making Presentations - Part 9
    • Lesson Summary
  • SECTION 4: CROSS-CULTURAL BUSINESS COMMUNICATION S...
  • Module 10: Introduction to Cross-Cultural Communication Skills
    • Learning Outcomes
    • Introduction to Intercultural Communication
    • How to Understand Intercultural Communication
    • Common Cultural Characteristics
    • Divergent Cultural Characteristics
    • International Communication and the Global Marketplace
    • Styles of Management
    • The International Assignment
    • Lesson Summary
  • Module 11: Developing Cross-Cultural Communication Skills
    • Learning Outcomes
    • Cross Cultural Communication - Part 1
    • Cross Cultural Communication - Part 2
    • Cross Cultural Communication - Part 3
    • Barriers to Cross Cultural Communication - Part 1
    • Barriers to Cross Cultural Communication - Part 2
    • Barriers to Cross Cultural Communication - Part 3
    • Five Dimensions of Cultural Variability - Part 1
    • Five Dimensions of Cultural Variability - Part 2
    • Five Dimensions of Cultural Variability - Part 3
    • Environmental and Perceptual Contexts - Part 1
    • Environmental and Perceptual Contexts - Part 2
    • Environmental and Perceptual Contexts - Part 3
    • Lesson Summary
  • Module 12: Diploma in Business Communication Skills - Second Assessment
    • Diploma in Business Communication Skills - Second Assessment
  • END OF COURSE ASSESSMENT
  • Module 13: Diploma in Business Communication Skills - Final Assessment
    • Diploma in Business Communication Skills - Final Assessment
Topics List ( 6 )
Module 1: Business Communication - Introduction to Business Writing
Learn more about business writing.
Topics List ( 5 )
Module 2: Business Communication - Writing Business Letters
Learn more about writing business letters.
Topics List ( 5 )
Module 4: Introduction to Groups and Teams
Learn more about groups and teams.
Topics List ( 5 )
Module 5: Managing Successful Team Meetings
Learn more about managing successful team meetings.
Topics List ( 1 )
Module 7: Diploma in Business Communication Skills - First Assessment
You must score 80% or more to pass this assessment.
Topics List ( 7 )
Module 8: Business Presentations - Preparing the Presentation
Learn more about preparing your business presentation.
Topics List ( 1 )
Module 12: Diploma in Business Communication Skills - Second Assessment
You must score 80% or more to pass this assessment.
Topics List ( 1 )
Module 13: Diploma in Business Communication Skills - Final Assessment
You must score 80% or more to pass this assessment.
Course Features
  • Duration

    10-15 Hours

  • Publisher

    NPTEL

  • Video

    Yes

  • Audio

    Yes

  • Assessment

    Yes

  • Certification

    Yes

  • Price

    Free

  • Reward

    250 Pts

  • Responsive

    No

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