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4
Modules
34
Topics
1.5-3
hours
Modules (4) Resources ()
learn the skills needed for sales and negotiation with this free online course.
- Module 1
Overcoming Sales Objections
Resources availableThis module will introduce students to overcoming sales objections, including the three main factors, seeing objections as opportunities, and getting to the bottom of sales objections to find a solution. Discover ways to find a point of agreement, how to have the client answer their own objection, and how to deflate objections. Lastly, learn about unvoiced objections, dos and don'ts for overcoming sales objections, and sealing the deal.Getting Started
Start TopicThree Main Factors
Start TopicSeeing Objections as Opportunities
Start TopicGetting to the Bottom
Start TopicFinding a Point of Agreement
Start TopicHave the Client Answer Their Own Objection
Start TopicDeflating Objections
Start TopicUnvoiced Objections
Start TopicThe Five Steps
Start TopicDos and Don'ts
Start TopicSealing the Deal
Start Topic - Module 2
Communication Strategies
Resources availableIn this module, Communication Strategies, students will learn about communication strategies. The module will help students understand communication barriers. The module will teach para verbal communication skills. They will also learn great speaking and listening skills. The module also teaches asking good questions.Getting Started
Start TopicThe Big Picture
Start TopicUnderstanding Communication Barriers
Start TopicParaverbal Communication Skills
Start TopicNon-Verbal Communication
Start TopicSpeaking Like a STAR
Start TopicListening Skills
Start TopicAsking Good Questions
Start TopicAppreciative Inquiry
Start TopicMastering the Art of Conversation
Start TopicAdvanced Communication Skills
Start Topic - Module 3
Negotiation Skills
Resources availableIn this module, Negotiation Skills, students will learn about various types of negotiation skills. Students will gain an understanding of negotiation. It will teach students how to prepare for a negotiation. The module will break down the various phases of negotiation; Laying the groundwork, bargaining, and closing the negotiation.Getting Started
Start TopicUnderstanding Negotiation
Start TopicGetting Prepared
Start TopicLaying the Groundwork
Start TopicPhase One - Exchanging Information
Start TopicPhase Two - Bargaining
Start TopicAbout Mutual Gain
Start TopicPhase Three - Closing
Start TopicDealing with Difficult Issues
Start TopicNegotiating Outside the Boardroom
Start TopicNegotiating on Behalf of Someone Else
Start Topic course assessment: Sales and Negotiations Skills
- Module 4
Course assessment
Resources available