There is usually a disconnect between those at the senior management level who design an organisational culture and the team members who engage with it. This course, delivered by Stephen Mather, a leading management change consultant, coach and psychologist in the UK, will address the most common organisational culture issues. Learn how team culture impacts performance, review the norms and accepted behaviours that influence your team members and consider how these values fit into an organisation's culture.

Next, you will see how vision, determination and realistic expectations serve as elements for cultural change in an organisation. Examine the four factors influencing people's reactions and behaviours and explain why culture changes matter. Explore the three steps to changing team culture and learn how you can create a culture of respect that influences individuals' behaviour in your team. Learn about courteous communication, including how you can avoid the psychological phenomena known as fundamental attribution error (FAE) and self-serving bias (SSB).

Furthermore, examine why training and coaching your staffers using problem-solving methods would help build a team that finds solutions together. Study the ProPeC Simple Improvement Process (also known as the ‘Deming Cycle’) for problem-solving, including the ‘5 Whys’ and ‘Fishbone’ diagrams used for root cause analysis. Finally, uncover how to create a 'culture of safety and continuous improvement' in your organisation. At the end of this course, you will have learned to build a sound and efficient organisational culture that recognises teamwork, produces reliable employees and ensures customer loyalty. Sign up today and start learning.