Learning Outcomes

In this free course, you will learn how to:

• Define the three main types of problems
• Outline some examples and characteristics of these problem types
• Explain the reason why most change programmes fail
• List some factors that result in poor solutions to problems
• Describe how to deal with each of the three types of problems
• Outline the several tools for handling problems
• Explain the solution-focused approach
• Discuss the tips on how to become a change agent