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        Introduction to Service Management

        Introduction to Service Management

        Enrolled3-4 Hours (Contains Video)
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        1. Introduction to Service Management
        • Beginner Level

        Introduction to Service Management

        Learn more about business services and customer relationship management with this service management course.

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        Learning Outcomes

        Having completed this course, learners will be able to:

        • Explain what a service is
        • Describe the four categories of services
        • List the 7 Ps of service marketing
        • Describe touch points and service flow
        • Describe marketing methods to overcome intangibility
        • Describe how to develop service blueprints
        • Describe how to fail proof a service
        • Explain why services should be redesigned

        Knowledge & skills you will learn

        Course Overview

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