Human Resources in the Food Service and Hospitality Sector
Learn about hiring staff, performance management, compensation and occupational health and safety in the industry.
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The free online course Human Resources in the Food Service and Hospitality Sector shows how a well-planned Human Resources Management (HRM) program, can improve your business’s bottom line. The benefits of good human resources (HR) practices include higher employee satisfaction, lower staff turnover, superior customer service and increased profitability.
In this course, you will learn about the functions involved in HRM, as well as staff recruitment issues that are commonly faced by employers. Effective job analysis and job descriptions help organisations to hire the most suitable employees. There is an extensive section on interview skills and techniques, including extra course resources. Training and development of employees is covered, as well as issues such as staff discipline and termination. The course also covers compensation for employees, including non-cash benefits and incentives. It also introduces you to the subject of occupational health and safety (OHS), where you will learn how to implement an OHS program in your workplace.
This free course is an excellent primer for those working in the food service and hospitality industry, who wish to work in the area of HRM. It is also useful for students studying HRM and Hospitality related subjects. So start the course today and learn valuable skills for working in human resources in the Food Service and Hospitality sectors.Start Course Now
After completing this course you will be able to:
- Identify the importance of Human Resource Management (HRM) and the functions involved
- Discuss staff recruitment issues commonly faced by HR managers today
- Outline the importance of the job description to the advertisement and interview processes
- Describe various recruitment options for finding suitable employees
- Explain how to screen resumés for suitable candidates and manage applications effectively
- Demonstrate effective interview questions, techniques and approaches
- Discuss protocols for conducting reference checks
- Summarise the procedures involved in offering employment, including human rights concerns
- Summarise the procedures for the effective orientation of new employees
- Discuss the benefits of employee training for organisations and staff
- Describe the procedures for effective employee performance evaluation
All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire official Certification, which is a great way to share your achievement with the world. Your Alison Certification is:
Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning
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