Learning Outcomes

Having completed this course, you should be able to:

• Describe the relationship between interface and interaction
• Recognize the importance of user goals in interaction design
• Explain various reasons why digital products fail
• Recall the mandate of interaction design
• Distinguish the system, mental, and represented models of interaction design
• Categorize interaction models based on activities and objects
• State the phases of the goal-directed design process
• Identify the requisite activities in the research phase
• Relate user interviews and user observation
• Explain the master-apprentice model in contextual inquiry
• Translate findings from observations and interviews