Diploma in Quality Management - Revised 2017
Learn essential modern quality management standards and how to effectively apply quality management practices today.Publisher: NPTEL
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This course will give you a solid understanding of total quality management. You will be shown how this management framework can be used to improve the goods and services produced by a business in order to deliver customer satisfaction. You will then learn about the ISO 9000 family of standards, which is probably the most widely implemented standard group in the world today. The course will show you how all members of an organization can help build long-term success by adhering to this standard.
The course will then give you an overview of Quality Management as a whole, as well as define its main tools and external benchmarking processes. You will then learn about service quality management, Six Sigma Quality, and how to measure Cost of Quality. Finally, you will learn about the different dimensions of Service Quality including reliability and responsiveness, customer satisfaction, and the service quality gap, and you will be given examples of how this applies to specific service industries.
This online course will be of great interest to quality management professionals who would like to learn more about the application of quality management within an organization. It will also be a great step up for students who are interested in developing a career in the field of quality management. With quality management becoming an increasingly valued and competitive industry, gaining these skills will give your career a real boost. So why wait? Check out the course now and start gaining a new skill set today.
Module 1: Introduction to Quality Management
Quality Management - Learning Outcomes
Quality Management Systems - Part 1
Quality Management Systems - Part 2
Quality Management Systems - Part 3
Quality Management Systems - Part 4
Quality Management Systems - Part 5
Quality Management Systems - Part 6
Quality Management Systems - Part 7
Quality Management Systems - Part 8
Quality Management Systems - Part 9
Quality Management - Lesson Summary
Module 2: Diploma in Quality Management - First Assessment
Module 3: Understanding Cost of Quality and TQM Tools
Cost of Quality and TQM Tools - Learning Outcomes
Costs of Quality and TQM Tools - Part 1
Costs of Quality and TQM Tools - Part 2
Costs of Quality and TQM Tools - Part 3
Costs of Quality and TQM Tools - Part 4
Costs of Quality and TQM Tools - Part 5
Costs of Quality and TQM Tools - Part 6
Cost of Quality and TQM Tools - Lesson Summary
Module 4: Diploma in Quality Management - Second Assessment
Module 5: Introduction to Quality Standards
Quality Standards - Learning Outcomes
Quality Standards - Part 1
Quality Standards - Part 2
Quality Standards - Part 3
Quality Standards - Part 4
Quality Standards - Part 5
Quality Standards - Part 6
Quality Standards - Lesson Summary
Module 6: Diploma in Quality Management - Third Assessment
Module 7: Service Quality for Service Industries
Service Quality - Learning Outcomes
Service Quality - Part 1
Service Quality - Part 2
Service Quality - Part 3
Service Quality - Lesson Summary
Module 8: Diploma in Quality Management - Fourth Assessment
Having completed this course you will be able to:
- Describe an overview of Quality Management.
- Define Total Quality Management and its tools.
- Explain Total Quality Management tools and external benchmarking.
- Describe and explain ISO 9000.
- Explain service quality management.
- Describe Six Sigma Quality.
- Describe what Cost of Quality means and how it is measured.
- Define what Service Quality is.
- List examples of service industries.
- Define the dimensions of service quality (reliability and responsiveness).
- Describe what is meant by customer satisfaction.
- Explain what the service quality gap means.
All Alison courses are free to enrol, study and complete. To successfully complete this Diploma course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Diploma course, you have the option to acquire an official Diploma, which is a great way to share your achievement with the world. Your Alison Diploma is:
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