This is an introductory course on the different systems that are available to managers to assist with decision making. You will be taught what a decision-making system is and why it is needed. This course explores the many different decision support systems (DSS) available, their characteristics and what department and level of management are best suited to each. DDS have achieved enormous popularity in numerous domains, including the military, security, medicine and business, to name a few. DSS can support decision making in circumstances where accuracy is of the essence. Additionally, it reveals relevant information by combining different forms and data sources. DSS uses artificial intelligence (AI) but the end decision on what action to take still remains with you, the user.

Next, you will learn how DSS are designed to give you a competitive edge through impartial data analysis, real-time monitoring and robust reporting, thus assisting you in making an informed decision in a limited time. A meticulously designed DSS uses analytical, mathematical and econometric models - as well as human knowledge and insights - to aid decision making. In today’s extremely aggressive business environment, managers need an interactive and active decision support system that maximises their performance and, ultimately, the business’s success. Designing a DSS is a combined effort that demands everyone to be involved in the project development. Programmers are responsible for building the software while managers need to indicate the results they seek and the different variables that need to be considered to arrive at decisions.

Decision support systems have been fused into companies to help human intelligence for years. However, these systems are not flawless. Although they may stop a decision-maker from developing a prejudice, they only aid in decision making by contributing valuable insights. The idea is to present all actual knowledge in the forms of charts, images or text so that users do not omit facts. While many businesses have now incorporated DSS into their operations, some are still opposed to its integration. There may be several factors why they are doubtful about adopting a DSS. Nonetheless, management can help employees overcome the fear and resistance to using new technology. Are you interested in pursuing a managerial position, or are you already in management but want to increase your marketability? Enroll in this course today and learn about the different supporting systems that can aid you in excelling in your role.