Learning Outcomes

Upon successful completion of this course, you should be able to:

• Recognize the characteristics of team dynamics
• Analyze the theories of group development
• Identify the causes of stage fright
• Indicate the strategies and therapies for dealing with stage fright
• Discuss the techniques for avoiding Death by PowerPoint in presentations
• Analyze the prerequisites for improving negotiation skills
• Identify the stages of negotiation
• Evaluate an effective negotiation strategy
• Recognize the benefits of assertiveness in communication
• Discuss the effects of passive-aggressive behavior in interpersonal relations