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Robert Chapman
Business improvement professional
94,171
Learners
29
Courses
663
Rates
Business
Sales & Marketing
Engineering & Construction
5+
Teaching on Alison since Aug 2021
Robert Chapman has been working as a business improvement professional for many years. In doing so, he has learnt a number of key lessons about business, people and processes.

His work has saved many organizations a lot of money and has made their teams more efficient and productive. Their operations have also become future proof.
🏆 Top Course by this Course Creator
Toolkit for Lean Six Sigma
1,571 Learners already enrolled
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Free Online Courses by Robert Chapman
Toolkit for Lean Six Sigma
3-4 hrs 1,571 learners
By Robert Chapman
You Will Learn How To

By the end of this course, you will be able to:

  • Distinguish between Lean and Six Sigma
  • Outline some of the tools that are classified as 'cause and effect'
  • Describe how to draw out and use an Ishikawa diagram
  • Identify the data that should be used for each cause and effect tool
  • Explain how multi voting tools can be used in LSS
  • Define what a process map is, and relate its importance
  • Explain why the voice of the customer is very important to an organization
  • Describe some of the types and sources of customer data
  • Relate how to use the critical to quality (CTQ) tree
course logo
CERTIFICATE
Beginner Level
Manufacturing
Toolkit for Lean Six Sigma
3-4 hrs
1571 enrolled
Business Process Improvement: Waste Reduction
3-4 hrs 1,626 learners
By Robert Chapman
You Will Learn How To

Having completed this course, you will be able to:

  • Define waste and list some of the components it affects
  • Describe the LEAN approach and its outcome
  • Identify waste within your organization and process
  • List and explain the best tools required to find waste
  • Identify where the value lies within your process and know how to grow this value
  • List and explain the types of waste, their causes and how to fix them
  • Recognize some examples of value-adding and non-value-adding steps
course logo
CERTIFICATE
Beginner Level
Business Development
Business Process Improvement: Waste Reduction
3-4 hrs
1626 enrolled
Learning Lean Six Sigma: White Belt
1.5-3 hrs 23,382 learners
By Robert Chapman
You Will Learn How To

By the end of this course, you will be able to:

  • Explain the concept of quality and outline its benefits
  • Describe the importance of value creation
  • Define ‘Lean’ and ‘Six Sigma’
  • List the key tools to be used when launching projects
  • Explain what it means to comprehend the ‘voice of the customer’
  • Outline the history of this methodology
course logo
CERTIFICATE
Beginner Level
Six Sigma
Learning Lean Six Sigma: White Belt
1.5-3 hrs
23382 enrolled
Learning Lean Six Sigma: Yellow Belt
5-6 hrs 31,745 learners
By Robert Chapman
You Will Learn How To

By the end of this course, you will be able to:

  • Outline the aims of learning the Lean Six Sigma methodology
  • Explain the concept of 'quality'
  • Identify the five key principles of Lean
  • Discuss the historical evolution of the Lean and Six Sigma methods
  • Describe the aim of the 'define' stage
  • Summarize a standard DMAIC (define, measure, analyze, improve, and control) project plan
  • State how to map out the 'measure' process
  • Discuss the purpose of the 'control' stage
course logo
CERTIFICATE
Beginner Level
Management
Learning Lean Six Sigma: Yellow Belt
5-6 hrs
31745 enrolled
Voice of the Customer: Toolkit and Techniques
1.5-3 hrs 1,333 learners
By Robert Chapman
You Will Learn How To

By the end of this course, you will be able to:

  • Define ‘Lean’, ‘Six Sigma’ and ‘Lean Six Sigma’
  • Explain the DMAIC model followed as part of the Lean Six Sigma methodology
  • List the benefits of using the Lean Six Sigma approach in increasing the productivity of any organisation
  • Explain the process of customer segmentation and the types and sources of customer data
  • Discuss the tools used for collecting customer data
  • Summarise the purpose and preferred outcomes of Kano analysis and CTQ tree
  • Relate the use of VOC tools for understanding customer needs and expectations
course logo
CERTIFICATE
Beginner Level
Six Sigma
Voice of the Customer: Toolkit and Techniques
1.5-3 hrs
1333 enrolled
An Effective Guide to Process Improvement
4-5 hrs 834 learners
By Robert Chapman
You Will Learn How To

By the end of this course, you will be able to:

  • Define ‘process improvement’
  • Discuss the importance and benefits of process improvement
  • Outline different types of processes in process improvement
  • Describe process analysis concepts and terminologies
  • Distinguish between takt time, lead time and cycle time
  • Label various stages in process improvement
  • Identify the use and purpose of different process mapping tools
  • Compare the benefits of employing different charts and diagrams for process mapping
course logo
CERTIFICATE
Beginner Level
Customer Experience
An Effective Guide to Process Improvement
4-5 hrs
834 enrolled
SIPOC: Process Mapping Made Simple
1.5-3 hrs 973 learners
By Robert Chapman
You Will Learn How To

By the end of this course, you will be able to:

  • Recall what ‘SIPOC’ stands for
  • Discuss the aim of SIPOC and how it shows the flow of information through a process
  • Explain the term ‘process improvement’ in the utilisation of the SIPOC visual tool
  • Outline the purposes and the importance of the SIPOC tool
  • Identify when to utilise the SIPOC tool
  • Recall the history of the SIPOC tool
  • Recognise the elements and their function in the end-to-end process of the SIPOC tool
  • List the steps involved in building the SIPOC visual tool
  • Describe how to utilise the SIPOC tool
course logo
CERTIFICATE
Beginner Level
Management
SIPOC: Process Mapping Made Simple
1.5-3 hrs
973 enrolled
An Introduction to Process Improvement
1.5-3 hrs 1,163 learners
By Robert Chapman
You Will Learn How To

By the end of this course, you will be able to:

  • Define ‘process improvement’
  • Describe the triggers and types of process improvement
  • State the uses of building ‘As-is’, ‘To-be’ and ‘Realised’ processes when improving any process
  • Summarise the eight steps involved in delivering process improvement
  • Relate the importance of communication with SMEs to guarantee successful process improvement
  • Identify value-add and non-value-add steps in a process
  • List the tools used in mapping a process
  • Discuss how to map value, time, money and the physical flow of work in a process
course logo
CERTIFICATE
Beginner Level
Management
An Introduction to Process Improvement
1.5-3 hrs
1163 enrolled
Showing 1 - 8 of 29
Learner Reviews & Feedback For
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663
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Nadine Failed G.
I enjoyed this course and it teaches me about quality is all about making your organization perform as your stakeholders/customers expect.The pursuit of quality leads to work to improve the products, services, and processes produced by your organization
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Very good review of something I was doing 10 years ago. Thank you for helping me brush up on past experiences and work tools.
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