Module 1: The Theory of Supervision

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Module 1: The Theory of Supervision

Module 1: Learning Outcomes

Introduction to Supervision

Fundamentals of Supervision

Leadership

Module 1: Lesson Summary

Module 2: What Makes a Good Supervisor?

Module 2: Learning Outcomes

Qualities of a Supervisor

Why are Good Supervisors so Important?

Everyday Functions of a Good Supervisor

Module 2: Lesson Summary

Module 3: Diploma in Supervision - Assessment One

Diploma in Supervision - Assessment One

Module 4: Effective Communication Skills

Module 4: Learning Outcomes

Listening and Communication Skills for Supervisors

Recruiting Employees

Module 4: Lesson Summary

Module 5: Communication Skills Needed During the Hiring Process

Module 5: Learning Outcomes

Onboarding

Fostering Accountability

Module 5: Lesson Summary

Effective Hiring

Module 6: Diploma in Supervision - Assessment Two

Diploma in Supervision - Assessment Two

Module 7: Motivating Employees

Module 7: Learning Outcomes

Theories of Motivation

Process-Based Theories

Reinforcement Theory and Job Design

Goal Setting Theory

Module 7: Lesson Summary

Module 8: Providing Supervision

Module 8: Learning Outcomes

Providing Supervision for Staff and Volunteers

Practical Supervision

Helping Staff Grow

Module 8: Lesson Summary

Module 9: Performance

Module 9: Learning Outcomes

Performance Review

Correcting Performance Problems

Performance Management

Module 9: Lesson Summary

Module 10: Preventing and Managing Bullying at Work

Module 10: Learning Outcomes

Solving Problems

Dealing with Conflicts and Complaints

What is Bullying?

Bullying in the Workplace

Module 10: Lesson Summary

Module 11: Diploma in Supervision - Assessment Three

Diploma in Supervision - Assessment Three

Module 12: Managing Groups and Teams

Module 12: Learning Outcomes

Group Dynamics

Understanding Team Design Characteristics

Team Leadership and Autonomy

Organizing Effective Teams

Team Roles and Responsibilities

Roles and Teams

Module 12: Lesson Summary

Module 13: Taking Action in the Workplace

Module 13: Learning Outcomes

Change

Tips for Interacting in the Workplace

Corrective Action

Module 13: Lesson Summary

Module 14: Diploma in Supervision - Assessment Four

Diploma in Supervision: Assessment Four

Course assessment

Diploma in Supervision: Final Assessment

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