


By the end of this course, you will be able to:
- Distinguish between leadership and management
- List the four stages of self-leadership
- Explain leadership theories
- List the stages of team development
- Discuss how to resolve conflict constructively
- Explain mentor leadership
- Summarize The Goleman Theory of Situational Leadership
- Recall the aspects of the Model of Situational Awareness
- Analyze servant leadership
- List the four main principles of servant leadership
- Describe the four dimensions of emotional intelligence
- Explain the change management process

By the end of this course, you will be able to:
- Describe the skills, techniques, and processes required to effectively and efficiently manage Human Resources
- Identify best strategies and skills needed for conducting a fair recruitment process and performance evaluation
- Describe how to perform a job analysis and create a perfect job description
- Describe steps and best techniques for conducting interviews and selecting the right candidates
- Explain performance evaluation and its key components and competencies
- Define major HR functions like employee onboarding, training, and career progression
- Explain the importance of rewards and recognition in people management
- Explain the process of handling discipline and termination issues
- Define key HR processes, procedures, and strategies like performance management, recruiting, hiring, employee relations, and HR strategy

By the end of this course, you will be able to:
- Discuss the features and purpose of the job analysis process
- Distinguish between job description and specification
- Identify the role of the environment in influencing job design
- Analyse the objectives of performance evaluation
- Define ‘training’ and list the significance of employee training
- State the implications of learning theory and concepts
- Explain how to develop a retention management plan
- Describe succession planning and explain its importance
- Discuss the criteria for evaluating leadership development initiatives
- Define career management and outline the stages and strategy
- Recognise career management practices and processes

By the end of this course, you will be able to:
- Recognise different management styles
- Distinguish ‘management’ from ‘leadership’
- Explain the formula for making meetings successful
- Outline the importance of teamwork
- Identify the two elements for handling complaints
- State how to manage health and safety at work
- List the fundamental principles of information and security
- Explain the advantages of performance appraisals
- Outline the guidelines for writing and conducting performance appraisals
- Define ‘grievances’ and recognise the procedures for handling them
- Discuss how to deal with performance problems and counsel people at work
- Recall how to manage problems and make decisions as a manager






Frequently Asked Questions
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I access Alison via App:
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Continuing Professional Development, or CPD, is the process of continually developing or maintaining your professional skills. CPD helps individuals focus on how they can become a more competent and effective professional. Due to our rigorous publishing review process, courses on Alison are now being accredited by CPD UK, an independent organisation. Accredited CPD training means the learning activity has reached the required Continuing Professional Development standards and benchmarks, and the learning value has been scrutinised to ensure integrity and quality. This CPD Certification Service provides recognised independent CPD accreditation compatible with global CPD requirements. This means a certificate from a course on Alison can now be used as part of your CPD requirements (please check with your organisation’s guidelines). You can find out more about Alison accreditation here.
Users can pay a nominal fee to automatically download Digital Certificates or purchase paper or framed Certificates that are shipped via mail. For a more detailed list of the costs, visit the Shop page.













