A Group is a container for a subset of your organisation (e.g., a branch, department or cohort). Groups let you assign learning paths, courses, psychometric tests or your own Content Library assets to that subset, and view group-level reports and certificate allocations. Groups are an LMS+ feature designed for differentiated training and reporting.

Typical data stored and available in reports: name, work email, job title, department, account status (Invited/Active/Deactivated), join date, last login, assigned courses/learning paths, progress and completion dates, certificates allocated/claimed.

No. Team members must be invited and accept the invitation to become active. Otherwise the learners would not be able to see the assigned courses or learning path by the LMS Manager.

At minimum: First name, Last name, Email, Job title, Department. Use a business/work email where possible but a personal email will also work for the learners only (not for the LMS Manager). The invited user must have an active Alison account for the invite to link correctly.

Yes. From LMS Manager Dashboard → Manage Teams → Add Team Members →Enter Single Email. Enter the person’s details and send an invite. They must accept the invite in their email to become an active learner in your LMS.

Go to LMS Dashboard → Manage Teams → AddTeam Members. To Bulk upload, click on ‘’Upload a list of Emails’’. Download the CSV template, fill it with the required fields, upload the file and this will send Invite emails to your learners.

Please note the system will show any errors you must fix before the upload completes. After upload, the invited members receive email invites and appear with status Invite Sent until they accept.

Deactivating a team member suspends their access to the LMS while preserving all of their learning records, progress, and certificates. This is reversible. Deactivated users are excluded from active reports but can be filtered back in.

There is no permanent deletion of a team member from the LMS dashboard. Individual learner records remain on the Alison platform even after account deactivation. If a learner wants their personal data removed entirely, they must contact Alison directly to request account deletion.

All learning records, progress data, and certificates are preserved when a user is deactivated. Deactivation only removes their active access to the LMS. If you reactivate them, they will regain access to their account and all historical data will be intact.

Deactivation prevents the user from accessing the organisation’s LMS features; they can’t see any assigned courses by the LMS Manager. Their learning records and progress are preserved for reporting and can be restored if you reactivate the account. Certificates already allocated or purchased remain on record.

The Super Admin role cannot be transferred via self-service. To reassign the Super Admin to another team member, please contact Alison support directly. Our team will verify the request and action the change.

In LMS+ go to Manage Teams → Groups → Create Group, enter a name and optional description, add members (you can add later), then Save. The new Group will appear in your Groups list.

For further information on managing the Groups feature, please refer to the section in the FAQs titled ‘Group Functionality’