Intermediate Level
Principes fondamentaux de la gestion des services informatiques et de la bibliothèque d'infrastructure, niveau 4
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1.5-3 Avg Hours
CPD Accredited
Principes fondamentaux de la gestion des services informatiques et de la bibliothèque d'infrastructure, niveau 4
Apprenez à utiliser le framework Information Technology Infrastructure Library version 4 dans ce cours informatique en ligne gratuit.
IT Level 4 est le dernier ajout à la famille des bibliothèques d'infrastructures informatiques. En tant que cadre flexible de gestion des services informatiques (ITSM), le niveau informatique 4 peut être a... IT Level 4 est le dernier ajout à la famille des bibliothèques d'infrastructures informatiques. En tant que cadre flexible de gestion des services informatiques (ITSM), le niveau informatique 4 peut être adapté aux besoins et aux circonstances spécifiques d'une organisation en fournissant un langage commun et les meilleures pratiques pour la gestion des services informatiques. Ce cours présente les principes fondamentaux de ce cadre ITSM et explique comment demander une certification officielle pour profiter de ses nombreux avantages.
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What You Will Learn In This Free Course
- Recognize different stakeholders in...
- Define the term IT Service Framewor...
- Define ‘service management’ and ‘va...
- Discuss each of the four dimensions...
- Recognize different stakeholders in service management
- Define the term IT Service Framework and Infrastructure Library Level 4 version
- Define ‘service management’ and ‘value co-creation’ in organizations
- Discuss each of the four dimensions of the IT Service Level 4 framework
- List the six factors that can affect the four dimensions of the IT framework
- Describe the Information Technology Service Value Chain and its six components
- Identify the opportunities for acquiring Information Technology Infrastructure certifications
- Outline the levels of Information Technology Infrastructure Library certification
- Recognize the importance of acquiring IT Service certification
- Explain the ways by which products, services, utility, warranty and service relationships work
- Indicate the different certification streams encountered after IT Service Foundation Certification
- State the IT Service Value System and discuss its five elements
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Knowledge & Skills You Will Learn
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IT Specialist The internet is a robust digital highway that links people and information worldwide. IT Specialists help organisations access this cyber highway so they can expand their reach beyond expectations.
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Learner Reviews & Feedback For Principes fondamentaux de la gestion des services informatiques et de la bibliothèque d'infrastructure, niveau 4
Mohammad Shahjalal Z. ![]()
Alison Graduate
Alison Graduate You've made a lasting impact on my life, and I'm forever grateful. Thanks to Alison.
The ITIL 4 is perfectly helpful
Great Classes
Mosab R. ![]()
Alison Graduate
Alison Graduate THANK YOU FOR PERFECT LEARNING
This course cover the ITIL 4 foundation and totally helpful for the people who changing to management level.
View 136 More Reviews
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