ITIL 4 Fundamentals-Essentials of IT Service Management
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ITIL 4 Fundamentals-Essentials of IT Service Management
Saiba como utilizar o framework ITIL (Information Technology Infrastructure Library) neste curso de TI online gratuito.
'ITIL 4' é a mais recente adição à família Information Technology Infrastructure... 'ITIL 4' é a mais recente adição à família Information Technology Infrastructure Library (ITIL). Como um framework flexível de gerenciamento de serviços de TI (ITSM), o ITIL 4 pode ser ajustado às necessidades e circunstâncias específicas de uma organização, fornecendo uma linguagem comum e melhores práticas para a gestão de serviços de TI. Este curso estabelece os fundamentos deste framework ITSM e explica como se candidatou à certificação ITIL para colher seus muitos benefícios.
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