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Beginner Level
Anglais pour le service client et le centre d'appels
23,700Learners already enrolled
1.5-3 Avg Hours
CPD Accredited
Anglais pour le service client et le centre d'appels
Apprenez l'anglais pour travailler dans le service client et les centres d'appels grâce à ce cours en ligne gratuit.
Ce cours d'anglais vous apprendra le secret d'une gestion professionnelle de la clientèle. À l'aide de mots et de techniques magiques, vous apprendrez à gérer les clients mécontents, à combler les lacun... Ce cours d'anglais vous apprendra le secret d'une gestion professionnelle de la clientèle. À l'aide de mots et de techniques magiques, vous apprendrez à gérer les clients mécontents, à combler les lacunes en matière de communication et à clarifier leur confusion. Dans ce cours, vous apprendrez ce qu'il faut dire et ne pas dire à vos clients. Suivre ce cours améliorera non seulement vos compétences en anglais, mais fera également de vous un meilleur professionnel du service client.
COURSE PUBLISHER -
What You Will Learn In This Free Course
- Analyze customer interactions to de...
- Calculate temporal clarifications a...
- Categorize customer queries and use...
- Combine proactive response strategi...
- Analyze customer interactions to determine their needs and concerns effectively
- Calculate temporal clarifications and acquire focused information during follow-up inquiries
- Categorize customer queries and use simplified terminology to change complex explanations into understandable ones
- Combine proactive response strategies to articulate services and features persuasively
- Create a structured approach for handling upset customers with empathy
- Describe the criteria and techniques for specialist referrals
- Discuss tactful correction techniques and active listening for clarifying misconceptions
- Distinguish between different customer-induced issues and apply appropriate phrasing
- Estimate the impact of policy exceptions on customer loyalty
- Evaluate comprehensive issue resolution using a checklist
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Knowledge & Skills You Will Learn
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Learner Reviews & Feedback For Anglais pour le service client et le centre d'appels
Bilal S. ![]()
Alison Graduate
Alison Graduate It gave great enlightenment especially in the aspect of ho to diligently relate with customers
This course was great and easy to remember the answers thank you so much
Nadine Felecia Africa G. ![]()
Alison Graduate
Alison Graduate This course enlighten I on different styles of communication and hoe to answer call and address customer in the customer service career pathway.
JULIUS BERNARD M. A. ![]()
Alison Graduate
Alison Graduate I learned a lot, thanks.
Mary Ann T. ![]()
Alison Graduate
Alison Graduate It is a great course to learn and improve customer service scripts.
View 26 More Reviews
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