English for Tourism - Hotel Reception and Front Desk - Revised
Learn the English language for work in a hotel reception and at the front desk with this free online course.
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Hotel check-ins and check-outs are extremely important responsibilities for hotel receptionists, as they are the guests’ first and last interaction with hotel staff. This free online English course first teaches the steps involved in checking a guest into a hotel. You will learn how to greet guests, make confirmations, and ask for personal identification and payment. You will also learn how to provide room keys, room numbers, give room directions and how to offer help with the bags.
Furthermore, you will learn about the steps involved in checking a guest out of a hotel. You will be learning how to make the proper greetings, take the room number, and check customer's satisfaction. You will then learn how to properly present the bill, ask the guest to sign it, and identify the payment type. The course will also teach you how to bid the guest farewell. Very importantly, you will learn how to resolve complaints that guests make about the hotel staff and the service.
English is the main language of international communication and is essential for people working in the tourism and hotel industry. Upon the completion of this online course, you will learn the English vocabulary necessary for working at a hotel reception or front desk. Enroll in this online course today and improve your knowledge of English for hotel receptionists and front desk workers.Start Course Now
English For Tourism: Hotel Reception And Front Desk
English for Tourism - Hotel Reception and Front Desk - Learning Outcomes
Check-In and Check-Out
English for Tourism - Hotel Reception and Front Desk - Lesson Summary
Having completed this course you will be able to:
- Effectively provide potential hotel guests with information during enquiries
- Make a hotel reservation for guests utilizing the correct English vocabulary and terminology
- Check guests in and out of hotels in the correct sequence
- Use the correct English language phrases for check-in and check-out
- Examine customer complaints with helpful and non-offensive English language phrases
All Alison courses are free to study. To successfully complete a course you must score 80% or higher in each course assessments. Upon successful completion of a course, you can choose to make your achievement formal by purchasing an official Alison Diploma, Certificate or PDF.
Having an official Alison document is a great way to celebrate and share your success. It is:
- Ideal to include with CVs, job applications and portfolios
- A way to show your ability to learn and achieve high results