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Inglês para atendimento ao cliente e call center
Inglês para atendimento ao cliente e call center
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What You Will Learn In This Free Course
- Analyze customer interactions to de...
- Calculate temporal clarifications a...
- Categorize customer queries and use...
- Combine proactive response strategi...
- Analyze customer interactions to determine their needs and concerns effectively
- Calculate temporal clarifications and acquire focused information during follow-up inquiries
- Categorize customer queries and use simplified terminology to change complex explanations into understandable ones
- Combine proactive response strategies to articulate services and features persuasively
- Create a structured approach for handling upset customers with empathy
- Describe the criteria and techniques for specialist referrals
- Discuss tactful correction techniques and active listening for clarifying misconceptions
- Distinguish between different customer-induced issues and apply appropriate phrasing
- Estimate the impact of policy exceptions on customer loyalty
- Evaluate comprehensive issue resolution using a checklist
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Learner Reviews & Feedback For Inglês para atendimento ao cliente e call center
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