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Gestion du commerce de détail : interactions avec les clients
Beginner Level

Gestion du commerce de détail : interactions avec les clients

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  • 1.5-3 Avg Hours
  • CPD Accredited
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  1. Entreprises
  2. Hygiène et sécurité
  3. Gestion du commerce de détail : interactions ...

Gestion du commerce de détail : interactions avec les clients

Dans ce cours sur les interactions avec les clients dans le marketing de détail, découvrez la meilleure façon de communiquer avec vos clients.
Ce cours sur les interactions avec les clients vous guidera à travers les interactions avec les clients dans les magasins et les points de vente. Des interactions ordinaires qui découlent de la vente de pro... Ce cours sur les interactions avec les clients vous guidera à travers les interactions avec les clients dans les magasins et les points de vente. Des interactions ordinaires qui découlent de la vente de produits dans un environnement de vente au détail aux réglementations en matière de santé et de sécurité et aux droits légaux du client, ce cours couvrira vos responsabilités en tant que commerçant. Commencez ce cours sur les interactions avec les clients dès aujourd'hui pour acquérir une compréhension approfondie des relations avec les clients.
COURSE PUBLISHER Advance Learning - Management, Leadership & StrategyLeadership & strategy experts
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What You Will Learn In This Free Course

  • Describe how to create an ideal ret...
  • Define what is meant by a customer ...
  • Outline how to create a healthy cus...
  • List ways to deal with problems in ...
  • Describe how to create an ideal retail environment
  • Define what is meant by a customer relationship
  • Outline how to create a healthy customer relationship
  • List ways to deal with problems in the relationship with your customers
  • Discuss the health and safety regulations in your region
  • Contrast these regulations with the key food safety policies
  • Explain the basic customer legal rights
  • Analyse the specific safety policies required for your store
  • Describe your responsibilities as a trader
  • List the legal resources available to you
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Course Modules
Course Description
Alison Certificates
Module

Retail Environment and Customer Relationships

In this module, you will learn how to create a positive and ideal environment within your store. You will learn how to create and maintain good, healthy customer relationships, and... Read More In this module, you will learn how to create a positive and ideal environment within your store. You will learn how to create and maintain good, healthy customer relationships, and how to handle any issues that may arise with customers of within the store, so that your retail output will remain sistained. Read Less
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Health & Safety for Retail Stores

In this module, you will be introduced to the health and safety regulations which all retail stores must follow. You will learn the basic set of guidelines which can be applied to ... Read More In this module, you will be introduced to the health and safety regulations which all retail stores must follow. You will learn the basic set of guidelines which can be applied to any store, and the consequences for the store, staff and customers if these policies are implemented. You will be guided through the process of creating your own set of guidelines, to suit a specific retail store. Read Less
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Module

Customer Rights and Trading Responsibilities

In this module, you will learn about the basic legal rights held by the customer in a retail context. You will be introduced to the responsibilities of the trader when upholding th... Read More In this module, you will learn about the basic legal rights held by the customer in a retail context. You will be introduced to the responsibilities of the trader when upholding these rights, and the subsequent legal rights of the trader throughout the exchange. You will be shown the resources which you have available, and how to find legal help should you need advice, or if there is a problem with a customer which must be taken to a third party. Read Less
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Knowledge & Skills You Will Learn

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Learner Reviews & Feedback For Gestion du commerce de détail : interactions avec les clients

32
Folashade Grace O. Alison Graduate
loved this course
This course has helped me in proper relationship with customers.
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Miss Nadine Felecia Back Pain G. Alison Graduate
loved this course
Everybody is entitled to compromise by take the dispute to arbitration whereby there is an attempt to get some kind of resolution that is not only in line with the laws, but also somewhat acceptable to each party.
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Iqra A. Alison Graduate
loved this course
The course was easily accessible with progress save function you can complete anytime anywhere easy to use.
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Israt J. Alison Graduate
Liked this course
course was fun
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