Empower Yourself For Free
Join our community of 45 million+ learners, upskill with CPD UK accredited courses, explore career development tools and psychometrics - all for free.
Having trouble Logging In? Get in touch
Sign Up
Log In
Beginner Level
Compétences en matière de service client
-Learners already enrolled
Avg Hours
CPD Accredited
Compétences en matière de service client
Devenez un expert du service client et perfectionnez vos compétences en communication professionnelle grâce à ce cours en ligne gratuit.
Cette formation vous enseigne les bases du service client. Nous vous montrons comment vous concentrer sur le client pour comprendre ses attentes afin de vous aider à améliorer son expérience de votre entre... Cette formation vous enseigne les bases du service client. Nous vous montrons comment vous concentrer sur le client pour comprendre ses attentes afin de vous aider à améliorer son expérience de votre entreprise. Nous expliquons comment gérer le stress et interagir de manière constructive avec les clients au téléphone pour traiter les plaintes. La perception que les gens ont de la marque de votre entreprise est définie par l'expérience client, alors inscrivez-vous pour vous assurer qu'ils se souviennent de vous avec affection.
COURSE PUBLISHER -
Total XP: What You Will Learn In This Free Course
- -
- -
- -
- -
Knowledge & Skills You Will Learn No internet? No problem! Download any course on the Alison App and learn on the go. 📲 Download Courses & Learn Without Internet
Explore Careers Related To This Course
Customer Service Representative Customer Service Representatives interact with the customers of one or many companies. They answer questions or provide appropriate assistance in such a way as to leave the customers smiling and wishf
- Average Salary
![Flag]()
$47,737 - Traits artistic
$47,737
Customer Service Manager There is only one boss. The customer! And the customer can fire everybody in the company from the chairman downwards, just by spending their money somewhere else. Customer Service Managers ensure outs
- Average Salary
![Flag]()
$45,707 - Traits artistic
Complete This CPD Accredited Course & Get Your Certificate!
![]()
Certify Your Skills
A CPD accredited Alison Diploma/Certificate certifies the skills you’ve learned![]()
Stand Out From The Crowd
Add your Alison Certification to your resumé and stay ahead of the competition![]()
Advance in Your Career
Share your Alison Certification with potential employers to show off your skills and capabilities
Learner Reviews & Feedback For Compétences en matière de service client
NICE, SPICY.
This is my fourth course as an Alison Learner. Considering that I am still looking for a new role in my career, being a customer service representative is one of those jobs that I wanted to learn. Thank you for the learnings. God bless.
Very informational tools to use on workforce.
"Customer Service Skills" delivers essential techniques and strategies for cultivating exceptional customer experiences, equipping learners with the tools to build strong relationships and foster loyalty.
I enjoyed the customer service course as it was very enlightening on the subject and helped me learn a lot thank-you Alison!
View 279 More Reviews
Back to course information
Want to create a customised learning path for your team?
Our dedicated Learning Advisors are here to help you curate a customised learning path tailored to your organisation's needs and goals.
Not sure where to begin?
Discover the career most suitable for you and get started in the field with a step-by-step plan.
Get your Plan
More Free Online Courses by This Publisher
See All CoursesLearners Who Took This Course Also Enrolled In
Frequently Asked Questions
What are the essential customer service skills to have?
Why are customer service skills important?
What are the benefits of learning customer service skills?
What is the best Customer Service Skills course?