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Modelo de Análise de Kano

Modelo de Análise de Kano

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Modelo de Análise de Kano

Saiba como avaliar e classificar as preferências do cliente para garantir a satisfação do cliente neste curso online gratuito.
Você está procurando estratégias para ficar à frente das tendências de mercado e... Você está procurando estratégias para ficar à frente das tendências de mercado e das demandas dos consumidores? Este curso explora os principais princípios e técnicas do Modelo de Análise de Kano e seu papel na avaliação das necessidades do cliente e no atendimento de suas expectativas. Descubra diferentes cenários do mundo real das aplicações das técnicas e conceitos de Análise de Kano e seu impacto nos níveis de satisfação do cliente e na lucratividade.

In This Free Course, You Will Learn How To

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